Customer Service Representative
Composites One, Grimes, IA, United States
Position Overview
As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs, and perform general organizational support. Additionally, you will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross‑functional partnership with Customer Service and/or Technical teams to ensure we meet customer expectations.
Key Responsibilities
Ensure timely and accurate order entry to achieve on‑time delivery for stocked and non‑stock items.
Complete customer quotes.
Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members.
Resolve billing and order issues.
Oversee new customer and new item set‑up following internal processes.
Monitor customer inventory and alert sales and procurement functions when adverse stocking levels occur.
Devote the time necessary to fully understand customers’ business and display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts and document support.
Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, providing basic price quotes while adhering to target margin guidelines and collaborating with Sales Reps and Sales Managers.
Collect necessary information from customers, buyers and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP system.
Communicate with Sales and Price Support Teams when necessary to confirm all pricing and update all records accordingly.
Utilize internal communication methods to effectively communicate across all functions.
Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate.
Leadership And Communication
Effectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process.
Immediately and actively communicate all special requests, modifications to orders, back‑orders and shipping delays or canceled orders to appropriate customers and team members.
Collaborate effectively with Team Members to provide seamless service to customers.
Expected Skills And Qualifications
3+ years related experience and/or training in a non‑retail customer service environment.
Familiar with standard concepts, practices and procedures related to customer service.
High school diploma, G.E.D. or equivalent.
Proficient in MS Office, including Word and Excel.
Ability to learn internal database and software systems.
Additional Preferred Skills And Qualifications
Experience in a business-to-business account support and distribution role.
SharePoint, Outlook, and Teams experience.
Associate’s degree in a business‑related field.
Pre-Employment Requirement Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety‑sensitive roles.
Benefits Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.
Commitment To Diversity, Equity, And Inclusion At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.
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As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs, and perform general organizational support. Additionally, you will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross‑functional partnership with Customer Service and/or Technical teams to ensure we meet customer expectations.
Key Responsibilities
Ensure timely and accurate order entry to achieve on‑time delivery for stocked and non‑stock items.
Complete customer quotes.
Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members.
Resolve billing and order issues.
Oversee new customer and new item set‑up following internal processes.
Monitor customer inventory and alert sales and procurement functions when adverse stocking levels occur.
Devote the time necessary to fully understand customers’ business and display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts and document support.
Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, providing basic price quotes while adhering to target margin guidelines and collaborating with Sales Reps and Sales Managers.
Collect necessary information from customers, buyers and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP system.
Communicate with Sales and Price Support Teams when necessary to confirm all pricing and update all records accordingly.
Utilize internal communication methods to effectively communicate across all functions.
Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate.
Leadership And Communication
Effectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process.
Immediately and actively communicate all special requests, modifications to orders, back‑orders and shipping delays or canceled orders to appropriate customers and team members.
Collaborate effectively with Team Members to provide seamless service to customers.
Expected Skills And Qualifications
3+ years related experience and/or training in a non‑retail customer service environment.
Familiar with standard concepts, practices and procedures related to customer service.
High school diploma, G.E.D. or equivalent.
Proficient in MS Office, including Word and Excel.
Ability to learn internal database and software systems.
Additional Preferred Skills And Qualifications
Experience in a business-to-business account support and distribution role.
SharePoint, Outlook, and Teams experience.
Associate’s degree in a business‑related field.
Pre-Employment Requirement Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety‑sensitive roles.
Benefits Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.
Commitment To Diversity, Equity, And Inclusion At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.
#J-18808-Ljbffr