Collision Estimator
Gerber Collision & Glass, New Orleans, LA, United States
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional customer experience while creating estimates, coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s core values: Honesty, Integrity & Respect.
Education and Experience
Knowledge of repairs and OE guidelines.
High School Diploma or equivalent.
Basic computer skills.
Minimum 1‑year experience in a DRP environment.
Willingness to complete I‑CAR training.
Valid driver’s license.
Required Skills and Abilities
Aware of where to find answers and resources.
Proficient basic computer skills.
Experience in a DRP setting (minimum 1 year).
Willingness to complete I‑CAR training.
Valid driver’s license.
Benefits
Annual paid time off (PTO) plans.
Two weeks paid parental leave for employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.
Compensation Estimated annual compensation: $54,337.50 – $77,625.00. Commissions are calculated based on location, revenue metrics, sales, and individual performance subject to the terms of the plan. Supplemental bonus opportunities tied to individual or business initiatives may also be available. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of the applicable local or state minimum wage, whichever is greater.
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Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional customer experience while creating estimates, coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s core values: Honesty, Integrity & Respect.
Education and Experience
Knowledge of repairs and OE guidelines.
High School Diploma or equivalent.
Basic computer skills.
Minimum 1‑year experience in a DRP environment.
Willingness to complete I‑CAR training.
Valid driver’s license.
Required Skills and Abilities
Aware of where to find answers and resources.
Proficient basic computer skills.
Experience in a DRP setting (minimum 1 year).
Willingness to complete I‑CAR training.
Valid driver’s license.
Benefits
Annual paid time off (PTO) plans.
Two weeks paid parental leave for employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.
Compensation Estimated annual compensation: $54,337.50 – $77,625.00. Commissions are calculated based on location, revenue metrics, sales, and individual performance subject to the terms of the plan. Supplemental bonus opportunities tied to individual or business initiatives may also be available. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of the applicable local or state minimum wage, whichever is greater.
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