Collections Specialist
OneMain Financial, London, KY, United States
In The Role
Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Maintain and note all appropriate information and documentation on customer and account status
Collaborate both in person and virtually, using available technology to connect with other internal teams
Requirements
High School Diploma or GED
Proficiency in utilizing multiple tools/systems simultaneously
Skilled at achieving and exceeding goals
Preferred
Experience working in customer service, collections or call center environments
Bilingual: Spanish
Work Schedule Hours of Operation
Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM.
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule The first two weeks in the role will be spent in an instructor‑led classroom training environment, followed by two weeks of hands‑on training with experienced Team Members to ensure success.
Location Onsite - London, KY
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
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Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Maintain and note all appropriate information and documentation on customer and account status
Collaborate both in person and virtually, using available technology to connect with other internal teams
Requirements
High School Diploma or GED
Proficiency in utilizing multiple tools/systems simultaneously
Skilled at achieving and exceeding goals
Preferred
Experience working in customer service, collections or call center environments
Bilingual: Spanish
Work Schedule Hours of Operation
Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM.
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule The first two weeks in the role will be spent in an instructor‑led classroom training environment, followed by two weeks of hands‑on training with experienced Team Members to ensure success.
Location Onsite - London, KY
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
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