Collections Specialist
OneMain Financial, Phoenix, AZ, United States
Bilingual: Spanish
In The Role
Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services.
Work both cooperatively and independently in a goal‑oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day.
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA and state regulations.
Maintain and note all appropriate information and documentation on customer and account status.
Collaborate both in person and virtually, using available technology to connect with other internal teams.
Requirements
High School Diploma or GED.
Proficiency in utilizing multiple tools/systems simultaneously.
Skilled at achieving and exceeding goals.
Preferred
Experience working in customer service, collections or call center environments.
Bilingual: Spanish.
Work Schedule Hours of Operation: Mon‑Thu 7:00 AM‑8:00 PM; Fri 7:00 AM‑7:00 PM; Sat 7:00 AM‑11:00 AM. The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule First two weeks will be spent in instructor‑led classroom training, followed by two weeks of hands‑on training with experienced Team Members.
Location Onsite – Tempe, AZ.
Benefits
Health and wellbeing options: medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
Up to 4% matching 401(k).
Employee Stock Purchase Plan (10% share discount).
Tuition reimbursement.
Paid time off: 15 days vacation per year, prorated.
Paid sick leave as determined by state or local ordinance, prorated.
11 paid holidays (4 floating), prorated.
Paid volunteer time: 3 days per year, prorated.
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In The Role
Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services.
Work both cooperatively and independently in a goal‑oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day.
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA and state regulations.
Maintain and note all appropriate information and documentation on customer and account status.
Collaborate both in person and virtually, using available technology to connect with other internal teams.
Requirements
High School Diploma or GED.
Proficiency in utilizing multiple tools/systems simultaneously.
Skilled at achieving and exceeding goals.
Preferred
Experience working in customer service, collections or call center environments.
Bilingual: Spanish.
Work Schedule Hours of Operation: Mon‑Thu 7:00 AM‑8:00 PM; Fri 7:00 AM‑7:00 PM; Sat 7:00 AM‑11:00 AM. The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule First two weeks will be spent in instructor‑led classroom training, followed by two weeks of hands‑on training with experienced Team Members.
Location Onsite – Tempe, AZ.
Benefits
Health and wellbeing options: medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
Up to 4% matching 401(k).
Employee Stock Purchase Plan (10% share discount).
Tuition reimbursement.
Paid time off: 15 days vacation per year, prorated.
Paid sick leave as determined by state or local ordinance, prorated.
11 paid holidays (4 floating), prorated.
Paid volunteer time: 3 days per year, prorated.
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