Salesforce Support Business Analyst
Eastridge Workforce Solutions, Irvine, CA, United States
Salesforce Support Business Analyst
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Salesforce Support Business Analyst to support our client's team. Location: Irvine, CA. Employment Type: Temporary, ~2 months with potential to extend. Schedule: M-F, 8 am-5 pm. Job Summary: We are seeking a meticulous, proactive and communicative Salesforce Business Analyst to join our Salesforce Support Team. This team consists of onshore, near-shore, and offshore members dedicated to the ongoing health of our Salesforce ecosystem. Key Responsibilities: Global Collaboration: Act as the primary liaison between US-based users and a global support team (onshore, near-shore, and offshore) to ensure seamless delivery of fixes and enhancements. Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations. Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria. Testing & Quality Assurance: Lead User Acceptance Testing (UAT) sessions with local stakeholders. Reporting: Design / build reports/dashboards to meet end user requests / requirements. Training: Create high-quality process flows (current state vs future state) and training documentation. Required Qualifications: Salesforce Expertise: Minimum of 4 years of hands-on experience with Salesforce CRM, specifically Sales Cloud. Security Savvy: A robust understanding of the Salesforce security structure (Roles, Profiles, Permission Sets, and Sharing Rules). Communication Excellence: Exceptional oral and written communication skills; ability to coordinate effectively across time zones. Methodical & Detailed: Must be thorough, highly detailed, and able to multi-task in a fast-paced support environment. Documentation: Proven experience writing user stories, process flows and creating training manuals. Availability: Must be willing to work onsite at our Irvine office 4 days a week and accommodate off-hours testing schedules. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories.
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Salesforce Support Business Analyst to support our client's team. Location: Irvine, CA. Employment Type: Temporary, ~2 months with potential to extend. Schedule: M-F, 8 am-5 pm. Job Summary: We are seeking a meticulous, proactive and communicative Salesforce Business Analyst to join our Salesforce Support Team. This team consists of onshore, near-shore, and offshore members dedicated to the ongoing health of our Salesforce ecosystem. Key Responsibilities: Global Collaboration: Act as the primary liaison between US-based users and a global support team (onshore, near-shore, and offshore) to ensure seamless delivery of fixes and enhancements. Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations. Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria. Testing & Quality Assurance: Lead User Acceptance Testing (UAT) sessions with local stakeholders. Reporting: Design / build reports/dashboards to meet end user requests / requirements. Training: Create high-quality process flows (current state vs future state) and training documentation. Required Qualifications: Salesforce Expertise: Minimum of 4 years of hands-on experience with Salesforce CRM, specifically Sales Cloud. Security Savvy: A robust understanding of the Salesforce security structure (Roles, Profiles, Permission Sets, and Sharing Rules). Communication Excellence: Exceptional oral and written communication skills; ability to coordinate effectively across time zones. Methodical & Detailed: Must be thorough, highly detailed, and able to multi-task in a fast-paced support environment. Documentation: Proven experience writing user stories, process flows and creating training manuals. Availability: Must be willing to work onsite at our Irvine office 4 days a week and accommodate off-hours testing schedules. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories.