Commercial Lines Account Manager

iTrust Insurance is an independent insurance agency with a mission to provide client-first insurance solutions. We serve businesses and individuals across Arkansas, partnering with a range of carriers to deliver tailored coverage solutions. As an independent agency, we don’t push one product. We provide guidance, advocacy, and expertise. Our role is to simplify insurance, help clients make informed decisions, and build long-term relationships rooted in trust. We believe insurance is not a transaction. It’s an ongoing partnership. That mindset drives how we serve our clients and how we build our team. About the Role We are seeking a Commercial Insurance Account Manager who thrives in a collaborative, fast-paced environment and takes pride in delivering strong client outcomes. This role is more than a service position. You’ll be a trusted advisor, working alongside producers, carriers, and clients to deliver risk solutions, including exposure to complex and surplus & excess (E&S) placements. Our Core Values At iTrust, how we operate matters just as much as the results we deliver: Integrity – We do the right thing, even when it’s not the easy thing Transparency – We ask better questions and provide clear, reliable guidance Reliability – We follow through and show up consistently Understanding – We take time to understand our clients’ risks and operations Service Excellence – We are responsive, proactive, and dependable Trusted Relationships – We build long-term partnerships based on trust and accountability Key Responsibilities Manage a portfolio of commercial insurance clients with a focus on retention, relationship building, and long-term value Handle renewals, endorsements, and day‑to‑day service with precision and ownership Partner with producers and carriers to market, negotiate, and place both standard and E&S business Identify coverage gaps, exposures, and opportunities to better protect clients Provide consultative guidance aligned with clients’ evolving needs Maintain accurate documentation within the HawkSoft agency management system Communicate clearly with clients, carriers, and internal team members What We’re Looking For We are building a team of individuals who elevate those around them: Team-first mindset with a commitment to collaboration and shared success Positive, growth-oriented attitude with a drive to improve Strong sense of accountability and ownership of results Clear, direct communicator who builds trust Strong critical thinker who can analyze risk and make sound decisions Coachable and adaptable, with a desire to learn Confident and capable, with conviction in your work and recommendations Strong alignment with our core values and client-first philosophy Preferred Qualifications Experience in commercial insurance account management or similar role Knowledge of commercial lines coverages (GL, Property, Workers’ Compensation, etc.) Experience or exposure to surplus & excess (E&S) markets preferred Familiarity with HawkSoft (or similar agency management systems) Active insurance license (or willingness to obtain) Why Join iTrust Collaborative, supportive culture where your voice is valued Opportunities for professional growth and development Exposure to complex accounts and E&S markets Leadership that values initiative and continuous improvement A workplace that recognizes and rewards performance Competitive compensation and benefits, including health insurance and retirement options #J-18808-Ljbffr