Sr Customer Support Representative
Ultimate Staffing, Irvine, CA, United States
Sr Customer Support Representative
Location:
Irvine, CA 92618
Pay:
$27-28/hour (overtime required at times)
Industry:
Manufacturer of electronic parts/connectors (aviation-focused, Japanese-based organization)
About the Role
This Customer Support Representative role is a key point of contact between customers and internal teams, supporting order processing, delivery coordination, and ongoing customer needs. This is an excellent opportunity for someone looking to build a
long-term career in customer support and order management
within a stable, manufacturing-driven environment.
What You'll Do
Process and manage customer orders from entry through fulfillment
Handle order changes, pricing questions, delivery timelines, and availability inquiries
Follow up on orders to ensure accurate and timely delivery
Communicate customer requirements clearly to internal teams including supply chain and operations
Maintain accurate documentation related to orders, returns, and customer interactions
Provide professional support via phone, email, and written correspondence
Assist with general administrative tasks related to customer accounts and orders
What We're Looking For
5+ years of customer support or order processing experience
Strong organizational skills with high attention to detail
Clear, professional communication skills (written and verbal)
Comfortable managing multiple tasks and priorities in a fast-paced environment
Proficiency with Microsoft Office (Outlook, Excel, Word); ERP experience such as SAP is a plus
Interest in building a
long-term career
rather than a short-term role
Nice to Have (Not Required)
Bilingual in
Spanish and/or Japanese
Prior experience in manufacturing, supply chain, or electronics environments
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Location:
Irvine, CA 92618
Pay:
$27-28/hour (overtime required at times)
Industry:
Manufacturer of electronic parts/connectors (aviation-focused, Japanese-based organization)
About the Role
This Customer Support Representative role is a key point of contact between customers and internal teams, supporting order processing, delivery coordination, and ongoing customer needs. This is an excellent opportunity for someone looking to build a
long-term career in customer support and order management
within a stable, manufacturing-driven environment.
What You'll Do
Process and manage customer orders from entry through fulfillment
Handle order changes, pricing questions, delivery timelines, and availability inquiries
Follow up on orders to ensure accurate and timely delivery
Communicate customer requirements clearly to internal teams including supply chain and operations
Maintain accurate documentation related to orders, returns, and customer interactions
Provide professional support via phone, email, and written correspondence
Assist with general administrative tasks related to customer accounts and orders
What We're Looking For
5+ years of customer support or order processing experience
Strong organizational skills with high attention to detail
Clear, professional communication skills (written and verbal)
Comfortable managing multiple tasks and priorities in a fast-paced environment
Proficiency with Microsoft Office (Outlook, Excel, Word); ERP experience such as SAP is a plus
Interest in building a
long-term career
rather than a short-term role
Nice to Have (Not Required)
Bilingual in
Spanish and/or Japanese
Prior experience in manufacturing, supply chain, or electronics environments
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.