Part-Time Customer Service Representative
US Bank, Marshall, MN, United States
Join Our Equipment Finance Collections Customer Service Team
Marshall, MN
Looking for a role where your customer service skills truly make an impact? Join our Equipment Finance Collections Customer Service team in Marshall, MN, and play a key role in supporting our customers while helping the business succeed. In this role, you'll connect with Equipment Finance customers via phone and email, deliver high-quality service, and work collaboratively to resolve account needsall in a supportive, team-focused environment. Schedule: Monday
Friday Up to 32 hours per week (subject to change) In office: Tuesday, Wednesday & Thursday What You'll Do: Proactively contact customers regarding assigned delinquent accounts and work directly with them to secure payment and minimize risk Collaborate with teammates and cross-functional partners to resolve and reconcile complex accounts Research and troubleshoot customer issues, identifying the right resources to drive resolution Manage your day effectively between outbound calls, email follow-ups, and other assigned tasks Why You'll Love This Role: Be part of a team that values reliability, accuracy, and professionalism Build hands-on experience and expand your operational and financial services skills Enjoy a consistent weekday, daytime scheduleno nights or weekends Take advantage of a hybrid work model with built-in flexibility Receive two weeks of paid training to set you up for success Work alongside supportive, motivated colleagues who take pride in doing things the right way Basic Qualifications: High school diploma or equivalent Two to four years of relevant experience Preferred Skills & Experience: Knowledge of banking products and services, including key policies and procedures Strong phone presence and interpersonal communication skills Effective problem-solving and negotiation abilities Confidence handling difficult or sensitive customer conversations Proficiency navigating multiple computer systems, including Microsoft Office Ability to recognize, resolve, and appropriately escalate issues Strong time-management skills to balance productivity and quality service Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Marshall, MN
Looking for a role where your customer service skills truly make an impact? Join our Equipment Finance Collections Customer Service team in Marshall, MN, and play a key role in supporting our customers while helping the business succeed. In this role, you'll connect with Equipment Finance customers via phone and email, deliver high-quality service, and work collaboratively to resolve account needsall in a supportive, team-focused environment. Schedule: Monday
Friday Up to 32 hours per week (subject to change) In office: Tuesday, Wednesday & Thursday What You'll Do: Proactively contact customers regarding assigned delinquent accounts and work directly with them to secure payment and minimize risk Collaborate with teammates and cross-functional partners to resolve and reconcile complex accounts Research and troubleshoot customer issues, identifying the right resources to drive resolution Manage your day effectively between outbound calls, email follow-ups, and other assigned tasks Why You'll Love This Role: Be part of a team that values reliability, accuracy, and professionalism Build hands-on experience and expand your operational and financial services skills Enjoy a consistent weekday, daytime scheduleno nights or weekends Take advantage of a hybrid work model with built-in flexibility Receive two weeks of paid training to set you up for success Work alongside supportive, motivated colleagues who take pride in doing things the right way Basic Qualifications: High school diploma or equivalent Two to four years of relevant experience Preferred Skills & Experience: Knowledge of banking products and services, including key policies and procedures Strong phone presence and interpersonal communication skills Effective problem-solving and negotiation abilities Confidence handling difficult or sensitive customer conversations Proficiency navigating multiple computer systems, including Microsoft Office Ability to recognize, resolve, and appropriately escalate issues Strong time-management skills to balance productivity and quality service Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.