Customer Service Representative
St. Cyr Pool & Spa, Middleton, MA, United States
Friendly Customer Service Representative For Pool & Hot Tub Company
We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply. Our CSR Position Duties Include: Handle incoming phone calls, text messages, email, social media inquiries, and review site messages Schedule service calls for our technicians Accurately add customer information in our Service Titan CRM software Route non-service job phone calls to the appropriate team member Make appointment confirmation calls and follow-up with unresolved customer requests Make follow-up "Happy Calls" to ensure a great customer experience once a job has been completed Our Ideal Candidate Attributes: Great communication skills. Positive and sympathetic attitude. Well organized and detail-oriented. Self-starter with take charge attitude. Ability to work well with a team. Has previous ServiceTitan experience Has 2-5 years of customer service experience If you thrive in a customer-facing role, like to learn and enjoy a fast-paced, team-oriented atmosphere then this is the perfect spot for you. While small, St. Cyr Pool & Spa has been in business for over 50 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that. Hours: 9AM to 5PM Eastern Time Job Type: Full-time Seasonal April - October with year round potential Pay: $18.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Shift: 8 hour shift No nights Weekly day range: Monday to Friday Work setting: Remote Ability to commute/relocate: Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply. Our CSR Position Duties Include: Handle incoming phone calls, text messages, email, social media inquiries, and review site messages Schedule service calls for our technicians Accurately add customer information in our Service Titan CRM software Route non-service job phone calls to the appropriate team member Make appointment confirmation calls and follow-up with unresolved customer requests Make follow-up "Happy Calls" to ensure a great customer experience once a job has been completed Our Ideal Candidate Attributes: Great communication skills. Positive and sympathetic attitude. Well organized and detail-oriented. Self-starter with take charge attitude. Ability to work well with a team. Has previous ServiceTitan experience Has 2-5 years of customer service experience If you thrive in a customer-facing role, like to learn and enjoy a fast-paced, team-oriented atmosphere then this is the perfect spot for you. While small, St. Cyr Pool & Spa has been in business for over 50 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that. Hours: 9AM to 5PM Eastern Time Job Type: Full-time Seasonal April - October with year round potential Pay: $18.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Shift: 8 hour shift No nights Weekly day range: Monday to Friday Work setting: Remote Ability to commute/relocate: Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person