Customer Service Representative
Community Choice Financial Family of Brands, Birmingham, AL, United States
Customer Service Representative – Birmingham, AL
The Community Choice Financial® Family of Brands ("CCF" or the "Company") is looking for a Customer Service Representative (CSR) to serve our community in Birmingham, AL. The CSR will help people access the financial solutions they need, processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences. Compensation
Hourly wage: $15.00 per hour. Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules. Cross‑brand training opportunities across eleven brands. Enrollment in a key holder program focused on leadership potential. Performance‑based career advancement. Educational reimbursement program. Multiple medical insurance coverage options, including telemedicine and HSA/FSA. Traditional 401(k) and Roth 401(k) retirement plans with company match. Company‑sponsored life and AD&D insurance. Basic and enhanced voluntary benefits covering dental, vision, disability, life, and more. Mental health resources, life coaching, and more through the Employee Assistance Program. Discount marketplace with nationwide and local retailer discounts. Paid time off growing with tenure, starting at 12 days. Business‑casual dress code (jeans and sneakers allowed). Key Responsibilities
Connect with customers, cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions accurately. Maximize customer success by offering personalized financial services tailored to their lifestyles. Enter and maintain accurate customer information in the POS system. Build new business through daily call campaigns. Assist in customer account management and collections, accepting payments and managing appointments. Perform duties outside the office as needed, including vehicle appraisals and external marketing. Maintain store appearance and cleanliness standards. Adhere to office security protocols, opening and closing procedures, and vault and cash drawer management. Uphold compliance with company policies, procedures, and applicable laws. Engage in ongoing training to stay current on products and processes. Work efficiently in a fast‑paced environment, managing multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full‑time schedule with regular in‑person attendance, including weekends (minimum 40 hrs/week). Qualifications & Skills
High school diploma or equivalent. Excellent verbal and written communication and professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required. Physical ability to stand up to 90% of the time, move up to 25 lbs, and operate mechanical controls. Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing. Prior cash handling and vault management experience. Bilingual in Spanish considered a plus, may be required. Valid driver's license, auto insurance, and a vehicle for the workday. EEO & Legal Statements
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. We will never ask for banking or payment information during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from domains @ccfi.com. In‑store positions are in person only.
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The Community Choice Financial® Family of Brands ("CCF" or the "Company") is looking for a Customer Service Representative (CSR) to serve our community in Birmingham, AL. The CSR will help people access the financial solutions they need, processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences. Compensation
Hourly wage: $15.00 per hour. Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules. Cross‑brand training opportunities across eleven brands. Enrollment in a key holder program focused on leadership potential. Performance‑based career advancement. Educational reimbursement program. Multiple medical insurance coverage options, including telemedicine and HSA/FSA. Traditional 401(k) and Roth 401(k) retirement plans with company match. Company‑sponsored life and AD&D insurance. Basic and enhanced voluntary benefits covering dental, vision, disability, life, and more. Mental health resources, life coaching, and more through the Employee Assistance Program. Discount marketplace with nationwide and local retailer discounts. Paid time off growing with tenure, starting at 12 days. Business‑casual dress code (jeans and sneakers allowed). Key Responsibilities
Connect with customers, cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions accurately. Maximize customer success by offering personalized financial services tailored to their lifestyles. Enter and maintain accurate customer information in the POS system. Build new business through daily call campaigns. Assist in customer account management and collections, accepting payments and managing appointments. Perform duties outside the office as needed, including vehicle appraisals and external marketing. Maintain store appearance and cleanliness standards. Adhere to office security protocols, opening and closing procedures, and vault and cash drawer management. Uphold compliance with company policies, procedures, and applicable laws. Engage in ongoing training to stay current on products and processes. Work efficiently in a fast‑paced environment, managing multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full‑time schedule with regular in‑person attendance, including weekends (minimum 40 hrs/week). Qualifications & Skills
High school diploma or equivalent. Excellent verbal and written communication and professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required. Physical ability to stand up to 90% of the time, move up to 25 lbs, and operate mechanical controls. Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing. Prior cash handling and vault management experience. Bilingual in Spanish considered a plus, may be required. Valid driver's license, auto insurance, and a vehicle for the workday. EEO & Legal Statements
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. We will never ask for banking or payment information during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from domains @ccfi.com. In‑store positions are in person only.
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