Customer Service Representative
Community Choice Financial Family of Brands, Vicksburg, MS, United States
Overview
Customer Service Representative Community Choice Financial • Vicksburg, MS As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. This entry level role offers hands-on training, coaching, and development as we invest in long-term success. Compensation
The hourly wage for the position is $15.00 per hour. The hourly rate is just one element that makes up our Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program Access to a robust learning management system with e-learning modules for professional and personal development Cross brand training to move into opportunities at any of our eleven brands across the country Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion Performance-based career advancement Educational Reimbursement Program Multiple medical insurance options with telemedicine and HSA/FSA Traditional 401(k) and Roth 401(k) with company match Company-sponsored Life and AD&D Insurance Voluntary benefits (dental, vision, disability, life, accident, etc.) and optional coverage Free access to mental health resources and life coaching via Employee Assistance Program Discounts through nationwide and local retailers Paid time off starting with 12 days per year Business casual dress code including jeans and sneakers Benefits subject to plan terms and change; consult plan documents for details What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business Review, validate, and process customer transactions with accuracy Offer personalized financial services to meet customer needs Enter and maintain customer information in a POS system with precision Build new business through daily call campaigns Assist in account management and collections by accepting payments and managing appointments Perform duties outside of the office as applicable (on-site vehicle appraisals, store errands, external marketing) and participate in events Maintain store appearance and cleanliness to enhance customer experience Maintain security protocols and conduct proper opening/closing procedures, including vault and cash drawer management as needed Uphold company policies and comply with laws and regulations Engage in ongoing training and stay current on product and process changes Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards Handle additional tasks as directed by leadership Maintain a full-time in-person schedule, including weekends; minimum 40 hours per week Store hours and minimum hours may change by brand; discuss current requirements with your recruiter What We’re Looking For – Qualifications And Skills
High school diploma or equivalent Excellent verbal and written communication with professional demeanor Meticulous attention to detail and accurate data entry Proficiency with phones, POS systems, Microsoft Office, and other computer systems Must be at least 18 years old (19 in Alabama) Background check required and conducted in accordance with applicable law Ability to meet physical demands: stationary work, standing up to 90% of the time, ability to move up to 25 pounds, and use of mechanical controls Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing Prior cash handling and vault management experience Bilingual (English/Spanish) is a plus and may be required for some locations Valid driver’s license, auto insurance, and access to a personal vehicle; mileage compensation Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We’ve also been designated a Top Employer for Hispanic and Latinos by HLPA (2023–2025) and named one of America’s Greatest Workplaces in Financial Services (2025) by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We operate 1,500+ stores across 24 states and offer online products in 20 states. We are committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information contained herein is not intended to be an all-inclusive list of duties and responsibilities or required skills. The Company may revise the job description at any time, and additional functions may be assigned as deemed appropriate. Requirements, skills, and abilities reflect the minimal standards to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask for banking or payment information during the interview or hiring process. Any official email will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is an equal-opportunity employer. We are committed to a diverse and inclusive workplace. Candidates of all backgrounds are encouraged to apply.
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Customer Service Representative Community Choice Financial • Vicksburg, MS As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. This entry level role offers hands-on training, coaching, and development as we invest in long-term success. Compensation
The hourly wage for the position is $15.00 per hour. The hourly rate is just one element that makes up our Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program Access to a robust learning management system with e-learning modules for professional and personal development Cross brand training to move into opportunities at any of our eleven brands across the country Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion Performance-based career advancement Educational Reimbursement Program Multiple medical insurance options with telemedicine and HSA/FSA Traditional 401(k) and Roth 401(k) with company match Company-sponsored Life and AD&D Insurance Voluntary benefits (dental, vision, disability, life, accident, etc.) and optional coverage Free access to mental health resources and life coaching via Employee Assistance Program Discounts through nationwide and local retailers Paid time off starting with 12 days per year Business casual dress code including jeans and sneakers Benefits subject to plan terms and change; consult plan documents for details What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business Review, validate, and process customer transactions with accuracy Offer personalized financial services to meet customer needs Enter and maintain customer information in a POS system with precision Build new business through daily call campaigns Assist in account management and collections by accepting payments and managing appointments Perform duties outside of the office as applicable (on-site vehicle appraisals, store errands, external marketing) and participate in events Maintain store appearance and cleanliness to enhance customer experience Maintain security protocols and conduct proper opening/closing procedures, including vault and cash drawer management as needed Uphold company policies and comply with laws and regulations Engage in ongoing training and stay current on product and process changes Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards Handle additional tasks as directed by leadership Maintain a full-time in-person schedule, including weekends; minimum 40 hours per week Store hours and minimum hours may change by brand; discuss current requirements with your recruiter What We’re Looking For – Qualifications And Skills
High school diploma or equivalent Excellent verbal and written communication with professional demeanor Meticulous attention to detail and accurate data entry Proficiency with phones, POS systems, Microsoft Office, and other computer systems Must be at least 18 years old (19 in Alabama) Background check required and conducted in accordance with applicable law Ability to meet physical demands: stationary work, standing up to 90% of the time, ability to move up to 25 pounds, and use of mechanical controls Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing Prior cash handling and vault management experience Bilingual (English/Spanish) is a plus and may be required for some locations Valid driver’s license, auto insurance, and access to a personal vehicle; mileage compensation Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We’ve also been designated a Top Employer for Hispanic and Latinos by HLPA (2023–2025) and named one of America’s Greatest Workplaces in Financial Services (2025) by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We operate 1,500+ stores across 24 states and offer online products in 20 states. We are committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information contained herein is not intended to be an all-inclusive list of duties and responsibilities or required skills. The Company may revise the job description at any time, and additional functions may be assigned as deemed appropriate. Requirements, skills, and abilities reflect the minimal standards to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask for banking or payment information during the interview or hiring process. Any official email will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is an equal-opportunity employer. We are committed to a diverse and inclusive workplace. Candidates of all backgrounds are encouraged to apply.
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