Dispatch Scheduler & Inside Sales Coordinator
Hatch Concrete, Taylor, AZ, United States
Hatch Concrete Dispatch Scheduler & Inside Sales Coordinator
Hatch Concrete is seeking a highly organized and proactive Dispatch Scheduler & Inside Sales Coordinator to manage the daily scheduling of ready-mix concrete trucks and aggregate haul trucks while supporting inside sales efforts. This role is critical to ensuring efficient operations, on-time deliveries, and strong customer communication. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and communicates effectively with drivers, customers, batching operations, and the sales team. Key Responsibilities
Schedule and coordinate daily dispatch of: Ready-mix concrete trucks Aggregate haul trucks (end dumps, belly dumps, etc.) Work closely with the Batch Man to align production capacity with delivery schedules Optimize truck utilization, routes, and timing to maximize efficiency Adjust schedules in real-time due to weather, jobsite conditions, or operational changes Communicate dispatch details clearly to drivers and field personnel Coordinate closely with: Batch plant personnel Drivers and trucking operations Quality Control (as needed for mix timing and requirements) Monitor job progress and proactively address delays or conflicts Ensure accurate load tracking and delivery documentation Assist in maintaining proper workflow between plant, dispatch, and field Serve as a point of contact for incoming customer inquiries Assist customers with: Order placement Scheduling pours and deliveries Product availability and recommendations Work directly with the Sales Manager to: Follow up on leads Support quoting and order entry Maintain customer relationships Identify opportunities to upsell services (pumping, specialty mixes, etc.) Provide exceptional, professional communication with customers Resolve scheduling conflicts or service issues quickly and effectively Keep customers informed of delivery timing and any changes Enter and manage orders in dispatch/batching software (MPAQ or equivalent) Maintain accurate records of loads, deliveries, and schedules Assist with reporting on daily production and delivery metrics Qualifications
Strong organizational and multitasking skills Excellent communication skills (phone, text, email) Ability to perform under pressure in a fast-paced environment Problem-solving mindset with attention to detail Basic computer proficiency (dispatch systems, spreadsheets, email) Experience in construction, trucking, logistics, or ready-mix concrete (preferred but not required) Key Traits for Success
Calm under pressure Highly responsive and proactive Team-oriented with strong coordination skills Customer-focused mindset Strong sense of urgency and accountability Work Environment
Office-based role with frequent communication with field operations Fast-paced, deadline-driven environment tied to construction schedules Early mornings and extended hours may be required during peak season Compensation & Benefits
Competitive hourly or salary (based on experience) Performance-based incentives (optional
can tie to loads, efficiency, or sales support) Benefits package: 401K Medical
Hatch Concrete is seeking a highly organized and proactive Dispatch Scheduler & Inside Sales Coordinator to manage the daily scheduling of ready-mix concrete trucks and aggregate haul trucks while supporting inside sales efforts. This role is critical to ensuring efficient operations, on-time deliveries, and strong customer communication. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and communicates effectively with drivers, customers, batching operations, and the sales team. Key Responsibilities
Schedule and coordinate daily dispatch of: Ready-mix concrete trucks Aggregate haul trucks (end dumps, belly dumps, etc.) Work closely with the Batch Man to align production capacity with delivery schedules Optimize truck utilization, routes, and timing to maximize efficiency Adjust schedules in real-time due to weather, jobsite conditions, or operational changes Communicate dispatch details clearly to drivers and field personnel Coordinate closely with: Batch plant personnel Drivers and trucking operations Quality Control (as needed for mix timing and requirements) Monitor job progress and proactively address delays or conflicts Ensure accurate load tracking and delivery documentation Assist in maintaining proper workflow between plant, dispatch, and field Serve as a point of contact for incoming customer inquiries Assist customers with: Order placement Scheduling pours and deliveries Product availability and recommendations Work directly with the Sales Manager to: Follow up on leads Support quoting and order entry Maintain customer relationships Identify opportunities to upsell services (pumping, specialty mixes, etc.) Provide exceptional, professional communication with customers Resolve scheduling conflicts or service issues quickly and effectively Keep customers informed of delivery timing and any changes Enter and manage orders in dispatch/batching software (MPAQ or equivalent) Maintain accurate records of loads, deliveries, and schedules Assist with reporting on daily production and delivery metrics Qualifications
Strong organizational and multitasking skills Excellent communication skills (phone, text, email) Ability to perform under pressure in a fast-paced environment Problem-solving mindset with attention to detail Basic computer proficiency (dispatch systems, spreadsheets, email) Experience in construction, trucking, logistics, or ready-mix concrete (preferred but not required) Key Traits for Success
Calm under pressure Highly responsive and proactive Team-oriented with strong coordination skills Customer-focused mindset Strong sense of urgency and accountability Work Environment
Office-based role with frequent communication with field operations Fast-paced, deadline-driven environment tied to construction schedules Early mornings and extended hours may be required during peak season Compensation & Benefits
Competitive hourly or salary (based on experience) Performance-based incentives (optional
can tie to loads, efficiency, or sales support) Benefits package: 401K Medical