Debit Card Specialist
Bankofclarke, Virginia, MN, United States
Position Purpose
Responsible for assisting internal and external customers with questions and problem resolution for ATM and Debit Card transactions. Also reviews and follows up with cardholders on confirmed or potential fraud. Performs routine debit card maintenance.
What you’ll do
Checkbacks in Director
Review Daily Card Logs
Process Debit Card Limits
Monitor Daily/Monthly Card Reports
Responsible for providing information and research for Debit Card transactions
Complete service requests
Monitor disputed transactions for possible fraudulent activity
Supports card file maintenance for debit cards
Research and responds to internal and external customer inquiries via email/phone
Protect and maintain confidentiality with all customers financial data
Acquire knowledge and adhere to department procedures, programs, products and services
Process Visa CAMS
Set Up Travel Rules for cardholders
Process Debit Card Limit Increases
Requirements Where you’ll shine
Excellent communication and interpersonal skills
High school diploma or equivalent
Able to foster innovation and implement change
Comprehensive knowledge of compliance regulations and risk management
Where we shine
Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off
Supporting associates and their families; we embrace the importance of caring for oneself and our families
Surrounding ourselves with smart, driven, and diverse individuals
Valuing integrity, commitment regarding our daily duties, and the Bank as a whole
Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value
Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value
Bank of Clarke is “Great Place to Work” Certified through June 2025
“Top Virginia Employer for Interns” award recipient (2023, 2024, 2025) through Virginia Talent and Opportunity Partnership (V-TOP)
Working Conditions The individual will be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
EEO M/F/V/D
#J-18808-Ljbffr
What you’ll do
Checkbacks in Director
Review Daily Card Logs
Process Debit Card Limits
Monitor Daily/Monthly Card Reports
Responsible for providing information and research for Debit Card transactions
Complete service requests
Monitor disputed transactions for possible fraudulent activity
Supports card file maintenance for debit cards
Research and responds to internal and external customer inquiries via email/phone
Protect and maintain confidentiality with all customers financial data
Acquire knowledge and adhere to department procedures, programs, products and services
Process Visa CAMS
Set Up Travel Rules for cardholders
Process Debit Card Limit Increases
Requirements Where you’ll shine
Excellent communication and interpersonal skills
High school diploma or equivalent
Able to foster innovation and implement change
Comprehensive knowledge of compliance regulations and risk management
Where we shine
Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off
Supporting associates and their families; we embrace the importance of caring for oneself and our families
Surrounding ourselves with smart, driven, and diverse individuals
Valuing integrity, commitment regarding our daily duties, and the Bank as a whole
Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value
Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value
Bank of Clarke is “Great Place to Work” Certified through June 2025
“Top Virginia Employer for Interns” award recipient (2023, 2024, 2025) through Virginia Talent and Opportunity Partnership (V-TOP)
Working Conditions The individual will be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
EEO M/F/V/D
#J-18808-Ljbffr