Customer Service Representative
INTRUST Bank, Wichita, KS, United States
Description
At INTRUST Bank, 10 character qualities are the foundation of everything we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.
Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.
A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.
Benefits
Competitive pay
Generous time off
Employees receive three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match and 100% immediately vested.
3% non-elective company contribution; non-elective contribution vested after 3 years of service.
Career growth and development resources
Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
Banking benefits
Medical, dental and vision insurance
Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.
Job Summary The Customer Service Representative is responsible for responding to customer inquiries and servicing customers’ accounts in a friendly and professional manner. The role expands customer relationships through needs‑based conversations, promotes teamwork within the department and across the bank, represents INTRUST Bank in all community activities, and focuses on developing new business relationships. The representative must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.
Essential Functions
All expectations described in the job description’s essential functions are necessary to be successful in this role.
Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.
Responsible for own contributions and works as a team to meet the 75% service quality standard.
High level of time management, attendance, and punctuality.
Respond to all incoming inquiries and service customers’ accounts with one‑call resolution.
Make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.
Expand customer relationships through needs‑based conversations and offering appropriate products and services.
Follow procedures to prevent losses and identify potential fraud.
Consistent use of good judgement to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
Complete any other responsibilities as assigned.
Education and Experience Requires a High School Diploma or equivalent. Prefer 1–2 years of previous experience in a call center, customer service, and/or banking.
Required Skills and Knowledge
Excellent customer service, telephone, and interpersonal skills.
Strong oral, written communication, and organizational skills.
High level of time management, attendance, and punctuality.
Ability to perform duties under frequent time pressures in highly interruptive conditions.
Detail oriented and able to multi‑task.
Must be able to navigate multiple Microsoft Office products and web‑based applications simultaneously.
Required Licenses and/or Certifications Nationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.
Physical Demands Extended periods of time may be spent viewing a personal computer, sitting, standing, walking, talking on the telephone, and typing. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions Normal office conditions.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
#J-18808-Ljbffr
Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.
A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.
Benefits
Competitive pay
Generous time off
Employees receive three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match and 100% immediately vested.
3% non-elective company contribution; non-elective contribution vested after 3 years of service.
Career growth and development resources
Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
Banking benefits
Medical, dental and vision insurance
Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.
Job Summary The Customer Service Representative is responsible for responding to customer inquiries and servicing customers’ accounts in a friendly and professional manner. The role expands customer relationships through needs‑based conversations, promotes teamwork within the department and across the bank, represents INTRUST Bank in all community activities, and focuses on developing new business relationships. The representative must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.
Essential Functions
All expectations described in the job description’s essential functions are necessary to be successful in this role.
Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.
Responsible for own contributions and works as a team to meet the 75% service quality standard.
High level of time management, attendance, and punctuality.
Respond to all incoming inquiries and service customers’ accounts with one‑call resolution.
Make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.
Expand customer relationships through needs‑based conversations and offering appropriate products and services.
Follow procedures to prevent losses and identify potential fraud.
Consistent use of good judgement to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
Complete any other responsibilities as assigned.
Education and Experience Requires a High School Diploma or equivalent. Prefer 1–2 years of previous experience in a call center, customer service, and/or banking.
Required Skills and Knowledge
Excellent customer service, telephone, and interpersonal skills.
Strong oral, written communication, and organizational skills.
High level of time management, attendance, and punctuality.
Ability to perform duties under frequent time pressures in highly interruptive conditions.
Detail oriented and able to multi‑task.
Must be able to navigate multiple Microsoft Office products and web‑based applications simultaneously.
Required Licenses and/or Certifications Nationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.
Physical Demands Extended periods of time may be spent viewing a personal computer, sitting, standing, walking, talking on the telephone, and typing. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions Normal office conditions.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
#J-18808-Ljbffr