Call Center Representative (East Syracuse)
Russell Tobin, East Syracuse, NY, United States
Russell Tobin's client is hiring a Call Center Representative in East Syracuse, NY
Employment Type:
Contract Location:
Onsite - East Syracuse, NY 13057 Pay rate: $19/hr - English Speaker $20/hr - Spanish Speaker
Responsibilities: Manage a high volume of inbound customer calls Generate sales leads and identify customer needs Provide accurate product, warranty, and service information Connect customers with authorized dealers through warm transfers Assist dealers in locating distributors for parts and technical support Handle customer complaints, provide solutions, and ensure timely resolution Maintain detailed records of customer interactions and account updates Follow communication procedures, guidelines, and company policies Meet individual and team performance metrics (call volume, quality, etc.) Support basic troubleshooting for Wi-Fi-enabled products (e.g., thermostats) Act as a switchboard, directing inquiries to appropriate departments Requirements: Minimum 6 months of inbound call center experience Strong customer service and problem-solving skills Proficiency in Microsoft Office Typing speed of 35–45 WPM Excellent verbal and written communication skills Ability to multitask and work in a fast-paced environment Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Employment Type:
Contract Location:
Onsite - East Syracuse, NY 13057 Pay rate: $19/hr - English Speaker $20/hr - Spanish Speaker
Responsibilities: Manage a high volume of inbound customer calls Generate sales leads and identify customer needs Provide accurate product, warranty, and service information Connect customers with authorized dealers through warm transfers Assist dealers in locating distributors for parts and technical support Handle customer complaints, provide solutions, and ensure timely resolution Maintain detailed records of customer interactions and account updates Follow communication procedures, guidelines, and company policies Meet individual and team performance metrics (call volume, quality, etc.) Support basic troubleshooting for Wi-Fi-enabled products (e.g., thermostats) Act as a switchboard, directing inquiries to appropriate departments Requirements: Minimum 6 months of inbound call center experience Strong customer service and problem-solving skills Proficiency in Microsoft Office Typing speed of 35–45 WPM Excellent verbal and written communication skills Ability to multitask and work in a fast-paced environment Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.