Customer Account Specialist Intern
VEKA, Old Furnace, PA, United States
Your responsibilities encompass processing orders for VEKA products from customers. This position works in cooperation with the Sales Department, warehouse representatives, and production planners to ensure that VEKA’s customers receive outstanding service.
Duties and Responsibilities
Receives, reviews, and enters customer orders
Facilitate resolution of inquiries and customer concerns related to the order delivery process
Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers
Supports order tracking, price quoting and documentation required for materials shipments
Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalates customer service issues to the supervisor of customer service center
Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution
Maintains excellent customer experience with customers
All other duties as assigned
Projects
Work with Director of Customer Supply Chain on various projects:
Order to Cash – Process Improvements
Business Intelligence/Data analytics – SAP Analytical Cloud
A.I. Projects
Learn various other aspects of our business such as:
Project Management
Sales & Operations Planning
Production Planning/Demand Planning
Skills
Excellent verbal and written communication skills
Ability to handle multiple priorities, results driven, and self‑motivated
Ability to stay calm and professional in stressful or emergent situations
Excellent organizational skills with a high degree of accuracy
Proficient computer skills required, including Microsoft Office and Excel, including ability to create and manipulate Excel spreadsheets
Knowledge of SAP preferred
Team oriented with excellent interpersonal skills across all levels of the organization and external individuals
Ability to communicate effectively with customers
Accountability, assertiveness, dependability, and responsiveness are essential
Education
High School Degree required, additional continuing education a plus
At least three years of customer service experience required
Organizational Relationship
Reports directly to the Customer Service Supervisor
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Essential job functions are to effectively exchange information with team members and stakeholders, in person or through appropriate communication tools, reaching, walking, and fingering
This position follows a hybrid work schedule, typically consisting of three-four days onsite and one-two days of remote work per week
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and requirements may be modified from time to time at the discretion of the company.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Duties and Responsibilities
Receives, reviews, and enters customer orders
Facilitate resolution of inquiries and customer concerns related to the order delivery process
Handles inquiries about status, shipping, and standard pricing of VEKA products and/or services of all customers
Supports order tracking, price quoting and documentation required for materials shipments
Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalates customer service issues to the supervisor of customer service center
Supports customers with referrals to the appropriate VEKA team member for technical support and/or problem resolution
Maintains excellent customer experience with customers
All other duties as assigned
Projects
Work with Director of Customer Supply Chain on various projects:
Order to Cash – Process Improvements
Business Intelligence/Data analytics – SAP Analytical Cloud
A.I. Projects
Learn various other aspects of our business such as:
Project Management
Sales & Operations Planning
Production Planning/Demand Planning
Skills
Excellent verbal and written communication skills
Ability to handle multiple priorities, results driven, and self‑motivated
Ability to stay calm and professional in stressful or emergent situations
Excellent organizational skills with a high degree of accuracy
Proficient computer skills required, including Microsoft Office and Excel, including ability to create and manipulate Excel spreadsheets
Knowledge of SAP preferred
Team oriented with excellent interpersonal skills across all levels of the organization and external individuals
Ability to communicate effectively with customers
Accountability, assertiveness, dependability, and responsiveness are essential
Education
High School Degree required, additional continuing education a plus
At least three years of customer service experience required
Organizational Relationship
Reports directly to the Customer Service Supervisor
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Essential job functions are to effectively exchange information with team members and stakeholders, in person or through appropriate communication tools, reaching, walking, and fingering
This position follows a hybrid work schedule, typically consisting of three-four days onsite and one-two days of remote work per week
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and requirements may be modified from time to time at the discretion of the company.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr