Customer Service Representative- Spanish Bilingual
Collective Health, Plano, TX, United States
At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting‑edge technology, compassionate service, and world‑class user experience design.
Start Date: May 4th
Training Shift: 9am‑6pm M‑F. After Training Shift: 11:30am‑8pm.
Collective Health is hiring for its Member Services team in Plano, TX. We believe healthcare should be simple, accessible, and technology‑driven, and that it should be grounded by the people it serves. As our team grows, we are looking for passionate Member Advocates who will question the industry’s status quo and bring thoughtful perseverance to solving complex issues.
What You'll Do
Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and empathy.
Connect with members via phone, email, and chat to address and resolve a variety of inquiries, helping people understand, navigate, and pay for healthcare.
Collaborate with members of the Member Services department to find strategic solutions to member issues.
Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team.
Report into a Team Lead; this is one of the most essential roles we have at Collective Health.
Your Skills Include
Bilingual (English/Spanish) skills with healthcare terminology.
Strong desire to help others with healthcare situations and a resilient mindset that consistently creates empathy with each member.
Outstanding interpersonal communication skills, both written and verbal, to navigate sophisticated inquiries.
Ability to adapt well in a fast‑paced, high‑volume environment to deliver personalized and eloquent member service.
Ability to learn new software programs and adapt quickly to new processes.
Technological savviness.
Maintain composure and compassion when balancing a high volume of tasks.
Nice To Have
1+ years of experience in a fast‑paced work environment.
1+ years of experience in a customer‑facing role.
Prior healthcare experience.
Bachelor’s or Associate’s degree.
Pay Transparency Statement This position is based out of our Plano, TX office, with the expectation of being in office at least three days per week.
Within the first six months, employees will be eligible to receive additional pay increases anywhere from $0.75–$1.25/hour for completing post‑service training and meeting performance expectations.
In addition to the hourly rate, you will be eligible for stock options and benefits such as health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.
Plano, TX Pay Range $21.78–$21.78 USD per hour.
Why Join Us?
Mission‑driven culture that values innovation, collaboration, and a commitment to excellence in healthcare.
Impactful projects that shape the future of our organization.
Opportunities for professional development through internal mobility, mentorship programs, and courses tailored to your interests.
Flexible work arrangements and a supportive work‑life balance.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting‑accommodations@collectivehealth.com.
Privacy Notice: For more information about why we need your data and how we use it, please see our privacy policy at https://collectivehealth.com/privacy-policy/.
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Start Date: May 4th
Training Shift: 9am‑6pm M‑F. After Training Shift: 11:30am‑8pm.
Collective Health is hiring for its Member Services team in Plano, TX. We believe healthcare should be simple, accessible, and technology‑driven, and that it should be grounded by the people it serves. As our team grows, we are looking for passionate Member Advocates who will question the industry’s status quo and bring thoughtful perseverance to solving complex issues.
What You'll Do
Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and empathy.
Connect with members via phone, email, and chat to address and resolve a variety of inquiries, helping people understand, navigate, and pay for healthcare.
Collaborate with members of the Member Services department to find strategic solutions to member issues.
Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team.
Report into a Team Lead; this is one of the most essential roles we have at Collective Health.
Your Skills Include
Bilingual (English/Spanish) skills with healthcare terminology.
Strong desire to help others with healthcare situations and a resilient mindset that consistently creates empathy with each member.
Outstanding interpersonal communication skills, both written and verbal, to navigate sophisticated inquiries.
Ability to adapt well in a fast‑paced, high‑volume environment to deliver personalized and eloquent member service.
Ability to learn new software programs and adapt quickly to new processes.
Technological savviness.
Maintain composure and compassion when balancing a high volume of tasks.
Nice To Have
1+ years of experience in a fast‑paced work environment.
1+ years of experience in a customer‑facing role.
Prior healthcare experience.
Bachelor’s or Associate’s degree.
Pay Transparency Statement This position is based out of our Plano, TX office, with the expectation of being in office at least three days per week.
Within the first six months, employees will be eligible to receive additional pay increases anywhere from $0.75–$1.25/hour for completing post‑service training and meeting performance expectations.
In addition to the hourly rate, you will be eligible for stock options and benefits such as health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.
Plano, TX Pay Range $21.78–$21.78 USD per hour.
Why Join Us?
Mission‑driven culture that values innovation, collaboration, and a commitment to excellence in healthcare.
Impactful projects that shape the future of our organization.
Opportunities for professional development through internal mobility, mentorship programs, and courses tailored to your interests.
Flexible work arrangements and a supportive work‑life balance.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting‑accommodations@collectivehealth.com.
Privacy Notice: For more information about why we need your data and how we use it, please see our privacy policy at https://collectivehealth.com/privacy-policy/.
#J-18808-Ljbffr