Customer Support Representative
IAPP, Portsmouth, NH, United States
Job Summary
The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.
Essential Duties and Responsibilities
Ensure customer service excellence and consistency
Assist Membership & Customer Support team with administrative tasks
Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications
Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
May be asked to serve as a specialist in a particular product line of the IAPP
Additional Duties
Additional duties as assigned
Minimum Qualifications Education and/or Experience
High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office suite
English fluency required
Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.
About The IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.
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Essential Duties and Responsibilities
Ensure customer service excellence and consistency
Assist Membership & Customer Support team with administrative tasks
Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications
Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
May be asked to serve as a specialist in a particular product line of the IAPP
Additional Duties
Additional duties as assigned
Minimum Qualifications Education and/or Experience
High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office suite
English fluency required
Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.
About The IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.
#J-18808-Ljbffr