Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Cent
US Foods, Des Moines, IA, United States
Work Arrangement
This hybrid position combines approximately 90% remote/virtual work with 10% onsite at distribution center offices located throughout the Central Region. The employee will work from various locations such as Bismarck, ND; Grand Forks, ND; Plymouth, MN; Milwaukee, WI; Chicago, IL; Streator, IL; Iowa City, IA; St. Louis, MO; Salem, MO; Omaha, NE; Grand Island, NE; Kansas City, KS; Loveland, CO; Denver, CO; Oklahoma City, OK; Dallas, TX; Austin, TX; Houston, TX within a 50‑mile radius of the listed offices. The role will require the employee to be in the office approximately once per month or occasionally for training.
Schedule Sunday – Thursday, 8:30 a.m. – 5:30 p.m. CT.
Responsibilities
Receive inbound calls and place outbound calls to customers to provide information, take orders, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers’ service or billing complaints and confirm that appropriate changes have been made.
Contact customers to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved complaints to designated departments for further action.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers and respond to delivery/routing questions and issues.
Respond to product inquiries and share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and invoice information, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Relationships Internal: Sales, Operations / Distribution / Support. External: Customers.
Qualifications
High school diploma or equivalent required; bachelor’s degree preferred.
Minimum three years of experience in a customer‑service call center environment; experience in food service distribution a plus.
Excellent verbal communication skills and problem‑resolution ability.
Working knowledge of Microsoft Word and Outlook; CRM/phone‑technology experience preferred.
Benefits and Compensation Full US Foods benefits beginning day one, including medical, dental, vision, 401(k), life insurance, health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance. Overtime compensation will be paid as required.
Compensation ranges from $17 to $26 per hour, based on relevant experience, education, skills, function, geographic location, and applicable law.
EEO Statement
EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
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Schedule Sunday – Thursday, 8:30 a.m. – 5:30 p.m. CT.
Responsibilities
Receive inbound calls and place outbound calls to customers to provide information, take orders, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers’ service or billing complaints and confirm that appropriate changes have been made.
Contact customers to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved complaints to designated departments for further action.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers and respond to delivery/routing questions and issues.
Respond to product inquiries and share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and invoice information, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Relationships Internal: Sales, Operations / Distribution / Support. External: Customers.
Qualifications
High school diploma or equivalent required; bachelor’s degree preferred.
Minimum three years of experience in a customer‑service call center environment; experience in food service distribution a plus.
Excellent verbal communication skills and problem‑resolution ability.
Working knowledge of Microsoft Word and Outlook; CRM/phone‑technology experience preferred.
Benefits and Compensation Full US Foods benefits beginning day one, including medical, dental, vision, 401(k), life insurance, health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance. Overtime compensation will be paid as required.
Compensation ranges from $17 to $26 per hour, based on relevant experience, education, skills, function, geographic location, and applicable law.
EEO Statement
EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
#J-18808-Ljbffr