Family Account Specialist
Seattle Children's, Seattle, WA, United States
Maintain and continue to develop an expert level of knowledge about Revenue Cycle billing and authorization processes for Seattle Children’s Revenue Cycle Hospital, Professional and Specialty lines of business such that timely, accurate and professional customer service can be provided to callers (patient families, internal contacts, community members) seeking assistance with a breadth of inquiries from a primary phone line. The majority of callers should be assisted to their satisfaction without the call needing to be transferred to someone else to respond.
Location This is a hybrid remote position and must be based in Washington state.
Required Education And Experience
High school diploma or equivalent experience.
Minimum of two years of relevant experience on a Revenue Cycle team at Seattle Children’s or a prior employer.
Demonstrated competency of Revenue cycle terminology and concepts.
Excellent English language skills.
Experience with a multi-line phone environment.
Demonstrated competency using Epic and Microsoft Office system applications.
Or, completion of the Seattle Children’s Revenue Cycle Coordinator program.
Preferred
3 years or more relevant experience on a Revenue Cycle team at Seattle Children’s or a prior employer.
Medical coding or terminology experience.
Bachelor’s degree or certified medical billing credential such as CPAT.
Basic project management experience.
Compensation Range $26.51 - $39.76 per hour
Benefits Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on www.seattlechildrens.org/careers/benefits.
Equal Employment Opportunity Statement Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Seattle Children’s is a proud Equal Opportunity Workplace and an affirmative action employer.
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Location This is a hybrid remote position and must be based in Washington state.
Required Education And Experience
High school diploma or equivalent experience.
Minimum of two years of relevant experience on a Revenue Cycle team at Seattle Children’s or a prior employer.
Demonstrated competency of Revenue cycle terminology and concepts.
Excellent English language skills.
Experience with a multi-line phone environment.
Demonstrated competency using Epic and Microsoft Office system applications.
Or, completion of the Seattle Children’s Revenue Cycle Coordinator program.
Preferred
3 years or more relevant experience on a Revenue Cycle team at Seattle Children’s or a prior employer.
Medical coding or terminology experience.
Bachelor’s degree or certified medical billing credential such as CPAT.
Basic project management experience.
Compensation Range $26.51 - $39.76 per hour
Benefits Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on www.seattlechildrens.org/careers/benefits.
Equal Employment Opportunity Statement Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Seattle Children’s is a proud Equal Opportunity Workplace and an affirmative action employer.
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