Healthcare Construction Account Manager (Cleveland, OH)

Account Manager – Cleveland, Ohio Gordian is looking for an Account Manager based in Cleveland, Ohio who demonstrates professionalism, construction knowledge, and delivers results through their expertise while using Gordian’s extraordinary construction data and software. The primary responsibility for Gordian Account Managers is to provide support and training for products and services centered around Job Order Contracting (JOC) for various clients. Primary Responsibilities Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients. Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders. Read and understand construction plans and specifications, conduct comprehensive price proposal reviews and create detailed line‑item construction proposals. Train contractors in Gordian software, client procedures, and assist in client contract bidding. Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget. Manage multiple accounts; develop positive working relationships with all customers. Drive client retention, renewals, upsells and client satisfaction. Work closely with Project Managers and Account Managers on day‑to‑day operational processes including contract renewals, scheduling, troubleshooting, and software training. Determine root causes of customer success and failures and drive process enhancement and development. Partner with internal cross‑functional teams to understand customer goals and key performance metrics and exceed those goals yearly. Provide input on new processes and workflows as needed. Maintain superior customer service levels, operational excellence and strategic insight. Collaborate with construction management firms to promote consistency while developing standards and procedures. Work with Finance on billing setup and invoicing. Participate in budget development and management, revenue forecasting. Develop annual program usage and benchmark reports with Sales and Business Operations. Monitor and follow through on all construction/project activities to ensure work reflects clients’ needs and is executed within budget. Review contractors’ requests for changes and initiate job order supplementals when appropriate. Interact with owner representatives, contractors, and facility end‑users to minimize project concerns. Review contractor daily inspection reports, summarize, and report construction progress weekly to upper management. Travel 50–75% within assigned geographic area. Experience Required Bachelor’s degree preferred in an appropriate field of study or equivalent work experience. 5+ years of construction procurement, construction management, or general contracting experience related to healthcare construction and construction management. Certified Healthcare Constructor (CHC), Certified Healthcare Facility Manager (CHFM), or Certified Healthcare Physical Environment Worker (ASHE) certifications are preferred but not required. Knowledge of ICRA/LFSM is preferred but not required. High-level analytical and problem‑solving skills with the ability to manage several projects simultaneously during development and construction. Excellent customer service, communication, interpersonal and team‑building skills; flexibility, strategic thinking, goal‑driven, client‑obsessed; ability to deliver results, meet deadlines, manage time, self‑motivated, and work independently or in a group dynamic. Proficiency with Microsoft Office products, including Word, Excel, PowerBI, and the ability to develop custom tracking documents and reports. Background in construction documentation and administration preferred but not required. Job Order Contracting or IDIQ experience preferred; comprehensive understanding of public procurement and project delivery methods and requirements. Bonus or Equity This position is also eligible for a bonus as part of the total compensation package. Pay Range The salary range for this position (in local currency) is 76,700.00 – 128,100.00. Gordian is a part of the international business group Fortive. Equal Opportunity Employer – Fortive Corporation and all Fortive Companies are proud to be equal‑opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. #J-18808-Ljbffr