Compass Pointe Consulting is hiring: Technical Writer in Columbia

Job Title

Objectives of this role

Develop comprehensive documentation that meets organizational standards

Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content

Write user-friendly content that meets the needs of target audience, turning insights into language for user success

Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative methods for improvement

Responsibilities

Research, outline, write, and edit content, working closely with various departments to understand project requirements

Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation

Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage

Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications

Two or more years of experience as an effective technical writer

Proven ability to quickly learn and understand complex subject matter

Experience in writing documentation and procedure manuals for various audiences

Superb written communication skills, with a keen eye for detail

Ability to handle multiple projects simultaneously

Preferred skills and qualifications

Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field

Firm understanding of SDLC (systems development lifecycle)

We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.