Service Designer (Contract) | Service Blueprinting, Journey Mapping, Platform De
Catapult Solutions Group, San Diego, CA, United States
Senior Service Designer
Hybrid | Contract
We’re looking for a
Senior Service Designer
to lead complex, high-impact service design work across a large-scale platform migration. This is not a typical design role. You’ll be working across multiple expert cohorts, tools, and workflows in a highly regulated environment, helping translate complexity into clear, buildable service experiences. You’ll own your work end-to-end. That includes mapping how users operate today, designing future-state experiences, and creating service blueprints, journey maps, and workflows that directly inform product and engineering teams. What You’ll Do Own service design across assigned cohorts and application tracks Create service blueprints, journey maps, workflow diagrams, and use-case inventories Map end-to-end experiences including operational and compliance elements Translate complex requirements into clear, actionable design artifacts Partner closely with product, engineering, operations, compliance, and business stakeholders Facilitate working sessions and develop structured research inputs Use data and insights to inform design decisions Present and defend design decisions with clear rationale What You Bring Strong experience in
service design, journey mapping, and service blueprinting Ability to work across
complex systems and cross-functional teams Experience synthesizing research and defining user needs Proficiency in
Figma, FigJam, Miro, or similar tools Strong communication and stakeholder alignment skills Comfort working in
fast-moving, ambiguous environments Nice to Have Experience in
regulated industries
(financial services, banking, healthcare, etc.) Familiarity with
CRM or service platforms Experience with
Jobs-to-Be-Done (JTBD) This is a hands-on role where your work directly shapes how services are delivered at scale.
Senior Service Designer
to lead complex, high-impact service design work across a large-scale platform migration. This is not a typical design role. You’ll be working across multiple expert cohorts, tools, and workflows in a highly regulated environment, helping translate complexity into clear, buildable service experiences. You’ll own your work end-to-end. That includes mapping how users operate today, designing future-state experiences, and creating service blueprints, journey maps, and workflows that directly inform product and engineering teams. What You’ll Do Own service design across assigned cohorts and application tracks Create service blueprints, journey maps, workflow diagrams, and use-case inventories Map end-to-end experiences including operational and compliance elements Translate complex requirements into clear, actionable design artifacts Partner closely with product, engineering, operations, compliance, and business stakeholders Facilitate working sessions and develop structured research inputs Use data and insights to inform design decisions Present and defend design decisions with clear rationale What You Bring Strong experience in
service design, journey mapping, and service blueprinting Ability to work across
complex systems and cross-functional teams Experience synthesizing research and defining user needs Proficiency in
Figma, FigJam, Miro, or similar tools Strong communication and stakeholder alignment skills Comfort working in
fast-moving, ambiguous environments Nice to Have Experience in
regulated industries
(financial services, banking, healthcare, etc.) Familiarity with
CRM or service platforms Experience with
Jobs-to-Be-Done (JTBD) This is a hands-on role where your work directly shapes how services are delivered at scale.