Technical Writer Job at i-staff in Highland Beach

A fast‑growing tech organization is building a scalable, AI‑forward IT services platform for regulated industries — and with growth comes complexity. This role owns how knowledge is captured, structured, taught, and reused across the entire company.

Do you have the right skills and experience for this role Read on to find out, and make your application.

You’ll build the systems that turn scattered expertise into:

• Clear operational guidance

• Faster onboarding

• Reliable audit‑ready documentation

• AI‑searchable, AI‑usable intelligence

This is a hands‑on, architecture‑level role — not just writing pages. You’ll shape internal documentation standards, training programs, and how AI tools consume organizational knowledge. Expect close collaboration with engineering, operations, leadership, and platform teams.

Key Responsibilities

• Knowledge Architecture: Design and maintain the company’s internal knowledge framework across technical, operational, and compliance domains.

• Documentation Standards: Define templates, taxonomy, versioning, and governance.

• Training & Enablement: Build and evolve internal training programs; create onboarding paths for technical and operational teams.

• Technical Documentation: Produce and maintain architecture diagrams, SOPs, runbooks, and escalation paths.

• AI Enablement: Structure content for AI retrieval, copilots, and automation workflows. xywuqvp

• Compliance Support: Maintain documentation that supports audits, controls, and regulatory requirements.

Required Experience

• 5+ years in knowledge management, technical documentation, enablement, or systems documentation

• Experience designing documentation systems (not just writing content)

• Background supporting technical teams (IT, cloud, security, SaaS, MSP, etc.)

Strong Pluses

• Experience building internal training programs or academies

• Familiarity with IT operations or regulated environments

• Experience with wikis, LMS platforms, or documentation frameworks

• Comfort working with AI/automation tools