Assistant Guest Relations Manager
Miraval Resorts & Spas, Tucson, AZ, United States
Organization
Miraval Arizona Resort and Spa
Summary At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.
Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.
Core Philosophy Your passion, your life, your work – in balance.
Position Overview Reporting to the Assistant Director of Rooms, the Assistant Guest Relations Manager will assist in directing, planning, organizing and coordinating the activities of all front office operational areas, to include Guest Services, PBX, Transportation and Bell Staff. The Assistant Guest Relations Manager will lead the front office operations to deliver a seamless and memorable service experience for every guest and colleague, from pre-arrival to departure.
Key Responsibilities
New hire and ongoing training programs
Effective communication and coordination of critical information with other resort departments
Control and assignment of rooms inventory
Maintenance and updating of PMS system to ensure accurate billing and guest records
Help support the department's weekly payroll processing
Providing assistance with special projects as needed
Answer guest billing questions and resolve guest billing issues, including post-stay inquiries
Participate in proactive team efforts to achieve departmental and Miraval goals
Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona
Assist with booking and cancelling spa services and activities from guest and colleague itineraries
Escort guests and colleagues around resort, provide detailed tour of key areas, inform guests and colleagues of any special activities and offerings, explain the sign-up procedure for activities, and know hours of operation of various departments
Handle and communicate special guest and colleague requests
Oversee the arrival and departure process while on duty
Prioritize tasks and manage time effectively
Provide timely follow up with guests and colleagues
Demonstrate strong interpersonal and listening skills
Stand for long periods of time as required
Benefits
Complimentary room nights*
Unlimited discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off policy*
Paid sick time
Paid Family Bonding Time and Adoption Assistance*
Tuition & Wellbeing Reimbursement*
Free colleague meals during shift
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and gym
Exact benefit package is contingent on status
Qualifications
Extensive knowledge of front office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort setting preferred
Professional appearance, with exceptional verbal and written communication skills
Excellent computer skills, including strong knowledge of Microsoft Office and expert-level knowledge of PMS systems (Visual One preferred)
Exceptional people skills and ability to connect with diverse groups and individuals
Highly organized with ability to successfully manage multiple and competing priorities
Detail oriented, with exceptional leadership, follow-through and project management skills
Ability to prioritize in a fast-paced, multi-tasking environment
Experience with problem-solving and guest problem resolution
Refined verbal and written communication skills
Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred
Willingness and ability to work a flexible schedule, including nights, weekends and holidays
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Summary At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.
Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.
Core Philosophy Your passion, your life, your work – in balance.
Position Overview Reporting to the Assistant Director of Rooms, the Assistant Guest Relations Manager will assist in directing, planning, organizing and coordinating the activities of all front office operational areas, to include Guest Services, PBX, Transportation and Bell Staff. The Assistant Guest Relations Manager will lead the front office operations to deliver a seamless and memorable service experience for every guest and colleague, from pre-arrival to departure.
Key Responsibilities
New hire and ongoing training programs
Effective communication and coordination of critical information with other resort departments
Control and assignment of rooms inventory
Maintenance and updating of PMS system to ensure accurate billing and guest records
Help support the department's weekly payroll processing
Providing assistance with special projects as needed
Answer guest billing questions and resolve guest billing issues, including post-stay inquiries
Participate in proactive team efforts to achieve departmental and Miraval goals
Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona
Assist with booking and cancelling spa services and activities from guest and colleague itineraries
Escort guests and colleagues around resort, provide detailed tour of key areas, inform guests and colleagues of any special activities and offerings, explain the sign-up procedure for activities, and know hours of operation of various departments
Handle and communicate special guest and colleague requests
Oversee the arrival and departure process while on duty
Prioritize tasks and manage time effectively
Provide timely follow up with guests and colleagues
Demonstrate strong interpersonal and listening skills
Stand for long periods of time as required
Benefits
Complimentary room nights*
Unlimited discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off policy*
Paid sick time
Paid Family Bonding Time and Adoption Assistance*
Tuition & Wellbeing Reimbursement*
Free colleague meals during shift
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and gym
Exact benefit package is contingent on status
Qualifications
Extensive knowledge of front office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort setting preferred
Professional appearance, with exceptional verbal and written communication skills
Excellent computer skills, including strong knowledge of Microsoft Office and expert-level knowledge of PMS systems (Visual One preferred)
Exceptional people skills and ability to connect with diverse groups and individuals
Highly organized with ability to successfully manage multiple and competing priorities
Detail oriented, with exceptional leadership, follow-through and project management skills
Ability to prioritize in a fast-paced, multi-tasking environment
Experience with problem-solving and guest problem resolution
Refined verbal and written communication skills
Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred
Willingness and ability to work a flexible schedule, including nights, weekends and holidays
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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