Assistant Guest Relations Manager
Hyatt Group, Tucson, AZ, United States
SUMMARY
Reporting to the Assistant Director of Rooms, the Assistant Guest Relations Manager will assist in directing, planning, organizing and coordinating the activities of all front office operational areas, to include: Guest Services, PBX, Transportation and Bell Staff.
The Assistant Guest Relations Manager will lead the front office operations to deliver a seamless and memorable service experience for every guest and colleague, from pre‑arrival to departure. By embracing and modeling Miraval’s core values of Empathy, Respect, Integrity, Inclusion, Wellbeing, and Experimentation, the Assistant Guest Relations Manager will work to ensure the prompt and complete handling of guest and colleague needs and the professional and timely resolution of guest and colleague issues and complaints.
RESPONSIBILITIES
New hire and on‑going training programs
Effective communication and coordination of critical information with other resort departments
Control and assignment of rooms inventory
Maintenance and updating of PMS system to ensure accurate billing and guest records
Help support the department's weekly payroll processing
Providing assistance with special projects as needed
Answer guest billing questions and resolve guest billing issues, including post‑stay inquiries
Participate in proactive team efforts to achieve departmental and Miraval goals
Have in‑depth knowledge of spa services, programs, and activities offered at Miraval Arizona
Assist with booking and cancelling spa services and activities from guest and colleague itineraries
Escort guests and colleagues around resort, provide detailed tour of key areas, inform guests and colleagues of any special activities and offerings, explain the sign‑up procedure for activities, know hours of operation of various departments
Handle and communicate special guest and colleague requests
Oversee the arrival and departure process while on duty
Prioritise tasks and follow up with guests and colleagues in a timely manner
Strong interpersonal and listening skills
Ability to stand for long periods of time
BENEFITS
Complimentary room nights*
Unlimited discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off policy*
Paid Family Bonding Time and Adoption Assistance*
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and gym
QUALIFICATIONS
Extensive knowledge of front office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort setting preferred
Professional appearance, with exceptional verbal and written communication skills
Excellent computer skills to include strong knowledge of Microsoft Office programs and expert-level knowledge of PMS systems (Visual One preferred)
Exceptional people skills and ability to connect with diverse groups and individuals
Highly organised with ability to successfully manage multiple and competing priorities
Extremely detail oriented, with exceptional leadership, follow through and project management skills
Ability to prioritise in a fast‑paced, multi‑tasking environment
Experience with problem solving and guest problem resolution
Refined verbal and written communication skills
Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred
Willingness and ability to work a flexible schedule, including nights, weekends and holidays
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Hyatt Centric Austin‑Downtown/Congress Street | Austin, TX, US
#J-18808-Ljbffr
The Assistant Guest Relations Manager will lead the front office operations to deliver a seamless and memorable service experience for every guest and colleague, from pre‑arrival to departure. By embracing and modeling Miraval’s core values of Empathy, Respect, Integrity, Inclusion, Wellbeing, and Experimentation, the Assistant Guest Relations Manager will work to ensure the prompt and complete handling of guest and colleague needs and the professional and timely resolution of guest and colleague issues and complaints.
RESPONSIBILITIES
New hire and on‑going training programs
Effective communication and coordination of critical information with other resort departments
Control and assignment of rooms inventory
Maintenance and updating of PMS system to ensure accurate billing and guest records
Help support the department's weekly payroll processing
Providing assistance with special projects as needed
Answer guest billing questions and resolve guest billing issues, including post‑stay inquiries
Participate in proactive team efforts to achieve departmental and Miraval goals
Have in‑depth knowledge of spa services, programs, and activities offered at Miraval Arizona
Assist with booking and cancelling spa services and activities from guest and colleague itineraries
Escort guests and colleagues around resort, provide detailed tour of key areas, inform guests and colleagues of any special activities and offerings, explain the sign‑up procedure for activities, know hours of operation of various departments
Handle and communicate special guest and colleague requests
Oversee the arrival and departure process while on duty
Prioritise tasks and follow up with guests and colleagues in a timely manner
Strong interpersonal and listening skills
Ability to stand for long periods of time
BENEFITS
Complimentary room nights*
Unlimited discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off policy*
Paid Family Bonding Time and Adoption Assistance*
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and gym
QUALIFICATIONS
Extensive knowledge of front office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort setting preferred
Professional appearance, with exceptional verbal and written communication skills
Excellent computer skills to include strong knowledge of Microsoft Office programs and expert-level knowledge of PMS systems (Visual One preferred)
Exceptional people skills and ability to connect with diverse groups and individuals
Highly organised with ability to successfully manage multiple and competing priorities
Extremely detail oriented, with exceptional leadership, follow through and project management skills
Ability to prioritise in a fast‑paced, multi‑tasking environment
Experience with problem solving and guest problem resolution
Refined verbal and written communication skills
Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred
Willingness and ability to work a flexible schedule, including nights, weekends and holidays
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Hyatt Centric Austin‑Downtown/Congress Street | Austin, TX, US
#J-18808-Ljbffr