REMOTE- Veterinary Imaging Sales Engineer
Insight Global, Homewood, AL, United States
Job Description
An employer is looking for a Veterinary Imaging Sales Engineer to serve as the technical bridge between the client and their veterinary practice customers. You'll own the hands-on setup and configuration of imaging equipment, ensure seamless integration with their platform, and be a trusted technical advisor to practices throughout their journey. This is a hybrid technical and client-facing role. You'll spend roughly half your time configuring DICOM connections, troubleshooting imaging workflows, and working with our engineering team - and the other half on calls with practice managers, sonographers, and IT contacts, making sure they're set up for success. Tasks will include:
Technical Setup & Integration
- Configure veterinary imaging equipment (X-ray, ultrasound, CT, MRI) to send studies to the platform via DICOM protocol
- Set up and troubleshoot DICOM connections including AET configuration, IP/port routing, and transfer syntax negotiation
- Work with practice IT teams and imaging equipment vendors to resolve network and connectivity issues
- Manage account configuration within the client's platform for new and existing practices
- Support remote setup sessions via Zoom and TeamViewer, walking practices through equipment configuration
- Occasionally travel on-site to practices for complex installations or high-value accounts
Client-Facing & Sales Support
- Lead technical onboarding for new practices, ensuring a smooth go-live experience
- Serve as the technical point of contact during the sales process - joining demos, answering integration questions, and building confidence with prospective clients
- Collaborate with the support and operations team to triage and resolve client-reported issues
- Document setup procedures, troubleshooting guides, and best practices for internal and client use
- Provide feedback to the engineering and product teams based on field experience and client needs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
5+ years of experience in PACS administration, sales engineering/ technical account management, or field service engineering for veterinary or medical imaging
Hands-on experience with DICOM protocol, PACS systems, and imaging equipment (X-ray, ultrasound, CT, MRI)
Familiarity with DICOM networking - AET configuration, transfer syntax negotiation, DICOM send/receive troubleshooting, and image routing
Familiarity with veterinary practice information management systems (PIMS) such as ezyVet, Cornerstone, Avimark, or similar, and an understanding of clinical patient workflows
Comfort with networking fundamentals - IP addressing, firewalls, port configuration, DNS
Strong troubleshooting instincts - you can diagnose whether an issue is on the client's network, the imaging device, or our platform
Excellent communication skills - you can explain technical concepts to non-technical practice staff and translate client feedback to engineers Experience with medical imaging servers and medical imaging viewers
Experience with cloud infrastructure (AWS), CloudWatch, or similar monitoring tools
Comfort with scripting or light automation (Python, Bash, Lua)
Familiarity with imaging equipment from Cuattro, Mindray, Fuji, Canon, or similar manufacturers
An employer is looking for a Veterinary Imaging Sales Engineer to serve as the technical bridge between the client and their veterinary practice customers. You'll own the hands-on setup and configuration of imaging equipment, ensure seamless integration with their platform, and be a trusted technical advisor to practices throughout their journey. This is a hybrid technical and client-facing role. You'll spend roughly half your time configuring DICOM connections, troubleshooting imaging workflows, and working with our engineering team - and the other half on calls with practice managers, sonographers, and IT contacts, making sure they're set up for success. Tasks will include:
Technical Setup & Integration
- Configure veterinary imaging equipment (X-ray, ultrasound, CT, MRI) to send studies to the platform via DICOM protocol
- Set up and troubleshoot DICOM connections including AET configuration, IP/port routing, and transfer syntax negotiation
- Work with practice IT teams and imaging equipment vendors to resolve network and connectivity issues
- Manage account configuration within the client's platform for new and existing practices
- Support remote setup sessions via Zoom and TeamViewer, walking practices through equipment configuration
- Occasionally travel on-site to practices for complex installations or high-value accounts
Client-Facing & Sales Support
- Lead technical onboarding for new practices, ensuring a smooth go-live experience
- Serve as the technical point of contact during the sales process - joining demos, answering integration questions, and building confidence with prospective clients
- Collaborate with the support and operations team to triage and resolve client-reported issues
- Document setup procedures, troubleshooting guides, and best practices for internal and client use
- Provide feedback to the engineering and product teams based on field experience and client needs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
5+ years of experience in PACS administration, sales engineering/ technical account management, or field service engineering for veterinary or medical imaging
Hands-on experience with DICOM protocol, PACS systems, and imaging equipment (X-ray, ultrasound, CT, MRI)
Familiarity with DICOM networking - AET configuration, transfer syntax negotiation, DICOM send/receive troubleshooting, and image routing
Familiarity with veterinary practice information management systems (PIMS) such as ezyVet, Cornerstone, Avimark, or similar, and an understanding of clinical patient workflows
Comfort with networking fundamentals - IP addressing, firewalls, port configuration, DNS
Strong troubleshooting instincts - you can diagnose whether an issue is on the client's network, the imaging device, or our platform
Excellent communication skills - you can explain technical concepts to non-technical practice staff and translate client feedback to engineers Experience with medical imaging servers and medical imaging viewers
Experience with cloud infrastructure (AWS), CloudWatch, or similar monitoring tools
Comfort with scripting or light automation (Python, Bash, Lua)
Familiarity with imaging equipment from Cuattro, Mindray, Fuji, Canon, or similar manufacturers