Guest Support Representative
Costa Vida, Pleasant Grove, UT, United States
Description
Be the reason our guests keep coming back.
At
Costa Vida , every guest interaction matters. We’re looking for a friendly, detail-oriented
Guest Support Representative
who can turn questions into answers, concerns into solutions, and everyday moments into positive brand experiences.
If you enjoy helping people, communicating clearly, and making someone’s day better—this role is for you.
What You’ll Do Deliver Exceptional Guest Support
Respond to guest inquiries via email, web forms, and social media
Communicate clearly, warmly, and professionally in every interaction
Help guests with questions, concerns, and feedback in a timely manner
Resolve Issues with Care
Handle guest concerns quickly and effectively
Turn challenges into positive experiences
Escalate complex or sensitive situations when needed
Follow up to ensure every guest feels heard and taken care of
Keep Things Organized & Insightful
Accurately document guest interactions and resolutions
Track common issues and recurring feedback
Maintain organized records to support reporting and follow-up
Ensure Quality & Consistency
Follow response guidelines and brand standards
Maintain a consistent tone and high level of professionalism
Meet response time and quality expectations
Collaborate & Contribute
Work closely with team members and internal departments
Share guest feedback to help improve operations
Support team initiatives and special projects as needed
Requirements Education & Experience
High school diploma or equivalent required.
Experience in customer service, guest relations, or hospitality preferred.
Skills & Abilities
Strong written and verbal communication skills.
Ability to handle guest concerns with empathy and professionalism.
Strong attention to detail and organizational skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Basic computer skills and familiarity with email and customer service platforms.
Physical Activities & Requirements
Prolonged sitting and computer use.
Frequent use of phone, email, and messaging systems.
Ability to read and respond to digital communications efficiently.
Working Conditions
Standard office environment.
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At
Costa Vida , every guest interaction matters. We’re looking for a friendly, detail-oriented
Guest Support Representative
who can turn questions into answers, concerns into solutions, and everyday moments into positive brand experiences.
If you enjoy helping people, communicating clearly, and making someone’s day better—this role is for you.
What You’ll Do Deliver Exceptional Guest Support
Respond to guest inquiries via email, web forms, and social media
Communicate clearly, warmly, and professionally in every interaction
Help guests with questions, concerns, and feedback in a timely manner
Resolve Issues with Care
Handle guest concerns quickly and effectively
Turn challenges into positive experiences
Escalate complex or sensitive situations when needed
Follow up to ensure every guest feels heard and taken care of
Keep Things Organized & Insightful
Accurately document guest interactions and resolutions
Track common issues and recurring feedback
Maintain organized records to support reporting and follow-up
Ensure Quality & Consistency
Follow response guidelines and brand standards
Maintain a consistent tone and high level of professionalism
Meet response time and quality expectations
Collaborate & Contribute
Work closely with team members and internal departments
Share guest feedback to help improve operations
Support team initiatives and special projects as needed
Requirements Education & Experience
High school diploma or equivalent required.
Experience in customer service, guest relations, or hospitality preferred.
Skills & Abilities
Strong written and verbal communication skills.
Ability to handle guest concerns with empathy and professionalism.
Strong attention to detail and organizational skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Basic computer skills and familiarity with email and customer service platforms.
Physical Activities & Requirements
Prolonged sitting and computer use.
Frequent use of phone, email, and messaging systems.
Ability to read and respond to digital communications efficiently.
Working Conditions
Standard office environment.
#J-18808-Ljbffr