Loan Servicing Specialist
Integration International Inc., Phoenix, AZ, United States
The Account Servicing Representative is responsible for managing loan servicing activities, including account setup, processing customer requests, and maintaining accurate financial records. This role requires strong communication, organizational skills, and the ability to work efficiently in a fast-paced, technology-driven environment.
Key Responsibilities
Set up new customer accounts and process various service requests such as Verification of Mortgage (VOM), payoff statements, and reinstatement amounts
Handle account changes including modifications, assignments of beneficial interest, and loan assumptions
Manage inbound customer calls, inquiries, and service requests in a timely and professional manner
Process payments, manage paid-off accounts, and facilitate lien releases
Maintain and monitor impound (escrow) accounts for taxes and insurance
Ensure accuracy and compliance in all loan servicing activities
Support additional tasks and responsibilities as required to meet departmental goals
Required Skills & Qualifications
Strong verbal and written communication skills
Excellent organizational skills with high attention to detail
Basic knowledge of banking, loan servicing, and escrow accounts
Proficiency in basic computer applications and systems
Ability to work in a fast-paced, dynamic, and paperless environment
Capability to work independently with minimal supervision as well as collaboratively in a team
Basic 10-key calculator proficiency
Ability to calculate simple interest
Additional Information
Loan Servicing role
and not an accounting-focused position
#J-18808-Ljbffr
Key Responsibilities
Set up new customer accounts and process various service requests such as Verification of Mortgage (VOM), payoff statements, and reinstatement amounts
Handle account changes including modifications, assignments of beneficial interest, and loan assumptions
Manage inbound customer calls, inquiries, and service requests in a timely and professional manner
Process payments, manage paid-off accounts, and facilitate lien releases
Maintain and monitor impound (escrow) accounts for taxes and insurance
Ensure accuracy and compliance in all loan servicing activities
Support additional tasks and responsibilities as required to meet departmental goals
Required Skills & Qualifications
Strong verbal and written communication skills
Excellent organizational skills with high attention to detail
Basic knowledge of banking, loan servicing, and escrow accounts
Proficiency in basic computer applications and systems
Ability to work in a fast-paced, dynamic, and paperless environment
Capability to work independently with minimal supervision as well as collaboratively in a team
Basic 10-key calculator proficiency
Ability to calculate simple interest
Additional Information
Loan Servicing role
and not an accounting-focused position
#J-18808-Ljbffr