Personal Banker
PNC, Frankfort, KY, United States
Position Overview
Personal Banker – Retail Branch, Fairfield, Ohio.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through internal and outbound interactions, using a defined sales process to heighten client loyalty.
Create customer loyalty and grow share of wallet by performing lobby engagement and positioning PNC products to meet needs.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and ensuring efficient and accurate branch operations.
Employee Expectations
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations.
Managing Risk – Assess and effectively manage all risks associated with business objectives to support PNC's Enterprise Risk Management Framework.
Qualifications
Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience: 3+ years of relevant experience. Associate’s degree or related knowledge preferred; military service considered.
Education: No degree required.
Certifications & Licenses: None required; subject to additional background checks per Consumer Financial Protection Bureau regulations.
Compensation and Benefits Base Salary: $44,720 – $57,500. Incentive eligible.
Medical, prescription drug, dental, vision coverage with Health Savings Account.
Life insurance, short and long‑term disability protection.
401(k) with PNC match, pension and stock purchase plans.
Dependent care reimbursement, other family benefits.
Paid time off: up to 11 paid holidays, 9 absence days, 15‑25 vacation days.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to relevant federal and state laws and regulations.
Disability Accommodations Statement Contact AccommodationRequest@pnc.com or call 877‑968‑7762 to request reasonable accommodations. All information will remain confidential.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices.
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Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through internal and outbound interactions, using a defined sales process to heighten client loyalty.
Create customer loyalty and grow share of wallet by performing lobby engagement and positioning PNC products to meet needs.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and ensuring efficient and accurate branch operations.
Employee Expectations
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations.
Managing Risk – Assess and effectively manage all risks associated with business objectives to support PNC's Enterprise Risk Management Framework.
Qualifications
Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience: 3+ years of relevant experience. Associate’s degree or related knowledge preferred; military service considered.
Education: No degree required.
Certifications & Licenses: None required; subject to additional background checks per Consumer Financial Protection Bureau regulations.
Compensation and Benefits Base Salary: $44,720 – $57,500. Incentive eligible.
Medical, prescription drug, dental, vision coverage with Health Savings Account.
Life insurance, short and long‑term disability protection.
401(k) with PNC match, pension and stock purchase plans.
Dependent care reimbursement, other family benefits.
Paid time off: up to 11 paid holidays, 9 absence days, 15‑25 vacation days.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to relevant federal and state laws and regulations.
Disability Accommodations Statement Contact AccommodationRequest@pnc.com or call 877‑968‑7762 to request reasonable accommodations. All information will remain confidential.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr