Intake Specialist
Vail Health Hospital, Edwards, CO, United States
Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state‑of-the‑art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.
The Intake Specialist is a support position to both the clinical and administration teams at the Precourt Healing Center. This role is the main contact for pre‑registration and admit‑registration, serving as the initial point of contact for patients as they arrive at the facility.
Key responsibilities include support for the Intake & Admissions Coordinator, collaboration with Utilization Management, Admissions, Insurance Verification, and Financial Advisor teams, and handling of crisis management, visitation coordination, deliveries, patient signatures, phone calls, laboratory registrations and other administrative duties.
Full‑time, 40 hrs/week. Schedule: Wed‑Fri 5‑10pm, Sat‑Sun 7am‑7:30pm.
What you will do
Patient Registration Management:
Obtain, verify, and register patient information, ensuring a streamlined admissions process through effective communication with the Intake & Admissions Coordinator and Hospital Admit team.
Crisis Management:
Trained in de‑escalation techniques, manage escalated interactions in crisis situations, including sitting with patients until additional support arrives.
Safety Procedures:
Conduct safety checks and assist with belongings searches for patients and visitors; identify and communicate potential unsafe situations.
Effective Communication:
Communicate clearly and professionally with patients, visitors, community partners, providers and colleagues via in‑person, e‑mail, telephone, fax, Microsoft Teams.
Documentation Management:
Establish and maintain files, scan medical records timely, and keep information systems organized; collaborate with outside agencies and internal departments to fulfill documentation requests.
Data Support:
Participate in departmental data collection, analysis, reporting and documentation audits to meet compliance regulations.
Versatile Role Engagement:
Work in diverse patient settings around the Edwards Community Health Campus, including floor units, outpatient support and external collaboration.
Team Involvement:
Attend departmental staff meetings and huddles, provide feedback, and assist in training and educating new staff members.
Cultural Competency:
Model the principles of a Just Culture, uphold Organizational Values, foster teamwork and inclusivity.
Additional Duties:
Perform other tasks as assigned, showcasing flexibility and adaptability in a dynamic environment.
Compliance Awareness:
Maintain HIPAA compliance and demonstrate understanding of patient privacy sensitivities.
What you will need
One year of experience in behavioral health, healthcare, previous admitting, clerical, customer service or hospitality (required).
Experience in behavioral health (preferred).
Knowledge of community resources (preferred).
Knowledge of Spanish (a plus).
License and Certification
License(s):
N/A
Certification(s):
Basic Life Support (BLS) – required
Computer / Typing
Must possess, or be able to obtain within 90 days, the computer skills required to complete online learning, online forms, policies, benefits enrollment and other job‑specific activities. Must have typing and computer skills for this position.
Must have working knowledge of the English language, including reading, writing, and speaking.
Education
Coursework or experience with Medical Terminology preferred.
Benefits at Vail Health (Full Time) Include
Competitive Wages & Family Benefits:
Competitive wages
Parental leave (4 weeks paid)
Housing programs
Childcare reimbursement
Medical
Vision
Educational Programs:
Tuition Assistance
Existing Student Loan Repayment
Specialty Certification Reimbursement
Annual Supplemental Educational Funds
Paid Time Off:
Up to five weeks in the first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
403(b) Retirement plan with immediate matching
Life insurance
Short and long‑term disability
Recreation Benefits, Wellness & More:
Up to $1,000 annual wellbeing reimbursement
Recreation discounts
Pet insurance
Pay Hourly Pay: $23.20 – $31 USD dependent upon relevant education and experience.
Equal Opportunity Employer As set forth in Vail Health Hospital’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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The Intake Specialist is a support position to both the clinical and administration teams at the Precourt Healing Center. This role is the main contact for pre‑registration and admit‑registration, serving as the initial point of contact for patients as they arrive at the facility.
Key responsibilities include support for the Intake & Admissions Coordinator, collaboration with Utilization Management, Admissions, Insurance Verification, and Financial Advisor teams, and handling of crisis management, visitation coordination, deliveries, patient signatures, phone calls, laboratory registrations and other administrative duties.
Full‑time, 40 hrs/week. Schedule: Wed‑Fri 5‑10pm, Sat‑Sun 7am‑7:30pm.
What you will do
Patient Registration Management:
Obtain, verify, and register patient information, ensuring a streamlined admissions process through effective communication with the Intake & Admissions Coordinator and Hospital Admit team.
Crisis Management:
Trained in de‑escalation techniques, manage escalated interactions in crisis situations, including sitting with patients until additional support arrives.
Safety Procedures:
Conduct safety checks and assist with belongings searches for patients and visitors; identify and communicate potential unsafe situations.
Effective Communication:
Communicate clearly and professionally with patients, visitors, community partners, providers and colleagues via in‑person, e‑mail, telephone, fax, Microsoft Teams.
Documentation Management:
Establish and maintain files, scan medical records timely, and keep information systems organized; collaborate with outside agencies and internal departments to fulfill documentation requests.
Data Support:
Participate in departmental data collection, analysis, reporting and documentation audits to meet compliance regulations.
Versatile Role Engagement:
Work in diverse patient settings around the Edwards Community Health Campus, including floor units, outpatient support and external collaboration.
Team Involvement:
Attend departmental staff meetings and huddles, provide feedback, and assist in training and educating new staff members.
Cultural Competency:
Model the principles of a Just Culture, uphold Organizational Values, foster teamwork and inclusivity.
Additional Duties:
Perform other tasks as assigned, showcasing flexibility and adaptability in a dynamic environment.
Compliance Awareness:
Maintain HIPAA compliance and demonstrate understanding of patient privacy sensitivities.
What you will need
One year of experience in behavioral health, healthcare, previous admitting, clerical, customer service or hospitality (required).
Experience in behavioral health (preferred).
Knowledge of community resources (preferred).
Knowledge of Spanish (a plus).
License and Certification
License(s):
N/A
Certification(s):
Basic Life Support (BLS) – required
Computer / Typing
Must possess, or be able to obtain within 90 days, the computer skills required to complete online learning, online forms, policies, benefits enrollment and other job‑specific activities. Must have typing and computer skills for this position.
Must have working knowledge of the English language, including reading, writing, and speaking.
Education
Coursework or experience with Medical Terminology preferred.
Benefits at Vail Health (Full Time) Include
Competitive Wages & Family Benefits:
Competitive wages
Parental leave (4 weeks paid)
Housing programs
Childcare reimbursement
Medical
Vision
Educational Programs:
Tuition Assistance
Existing Student Loan Repayment
Specialty Certification Reimbursement
Annual Supplemental Educational Funds
Paid Time Off:
Up to five weeks in the first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
403(b) Retirement plan with immediate matching
Life insurance
Short and long‑term disability
Recreation Benefits, Wellness & More:
Up to $1,000 annual wellbeing reimbursement
Recreation discounts
Pet insurance
Pay Hourly Pay: $23.20 – $31 USD dependent upon relevant education and experience.
Equal Opportunity Employer As set forth in Vail Health Hospital’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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