Spa Front Desk and Sales Coordinator
The Woodhouse Spas Corporation, Fishers, IN, United States
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance We are a luxury, world‑class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest‑centric, and designed for excellence. As a Spa Coordinator, Hospitality Associate, you are the face of our brand—setting the tone for every day guest interactions with professionalism, warmth, and expertise. Position Overview
The Spa Coordinator Hospitality Associate is a high‑touch, sales‑focused role responsible for ensuring the guest’s journey begins and ends with an unforgettable 5‑star experience. You will serve as the first point of contact, providing seamless check‑in and check‑out processes, personalized service recommendations, and relationship‑driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance‑based growth. Key Responsibilities
Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand. Manage all check‑in and check‑out procedures efficiently and accurately. Build lasting guest relationships through personalized conversations and attentive follow‑up. Recommend and upsell services based on guest preferences and service history. Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and booking opportunities. Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency. Maintain a pristine, well‑organized front desk environment that reflects our standards of excellence. Collaborate with service providers and management to ensure a seamless guest experience. Consistently meet or exceed individual and team sales goals. Qualifications
Minimum of 1‑2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track record in sales. Excellent communication skills. Tech‑savvy ability to learn reservation and point‑of‑sales software. Solution‑oriented mindset with impeccable attention to detail. What Success Looks Like within this Role
Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpass monthly service recommendations & upselling goals. Develop long‑term relationships with guests and become a trusted advisor. Consistent Guest Retention
Achieving and maintaining a minimum of 30% rebooking rate, showing that guests value your expertise and want to continue their skincare journey with you. Strong Retail Performance
Meeting or exceeding a 20% retail-to-service ratio by confidently recommending products that support long‑term skin health. Customized Results‑Driven Treatments
Tailoring facials and upgrades based on a deep understanding of skin types, concerns, and ingredient knowledge. Professional Growth
Actively participating in training, staying current with new protocols, and showing a commitment to continuous learning. Team Collaboration
Communicating effectively with peers and leadership, contributing to a positive, supportive, high‑performance work environment. Guest Satisfaction
Consistently receiving positive feedback, building trust, and maintaining a professional, caring relationship with every guest. Work Location: In person
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401(k) Dental insurance Health insurance Paid time off Vision insurance We are a luxury, world‑class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest‑centric, and designed for excellence. As a Spa Coordinator, Hospitality Associate, you are the face of our brand—setting the tone for every day guest interactions with professionalism, warmth, and expertise. Position Overview
The Spa Coordinator Hospitality Associate is a high‑touch, sales‑focused role responsible for ensuring the guest’s journey begins and ends with an unforgettable 5‑star experience. You will serve as the first point of contact, providing seamless check‑in and check‑out processes, personalized service recommendations, and relationship‑driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance‑based growth. Key Responsibilities
Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand. Manage all check‑in and check‑out procedures efficiently and accurately. Build lasting guest relationships through personalized conversations and attentive follow‑up. Recommend and upsell services based on guest preferences and service history. Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and booking opportunities. Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency. Maintain a pristine, well‑organized front desk environment that reflects our standards of excellence. Collaborate with service providers and management to ensure a seamless guest experience. Consistently meet or exceed individual and team sales goals. Qualifications
Minimum of 1‑2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track record in sales. Excellent communication skills. Tech‑savvy ability to learn reservation and point‑of‑sales software. Solution‑oriented mindset with impeccable attention to detail. What Success Looks Like within this Role
Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpass monthly service recommendations & upselling goals. Develop long‑term relationships with guests and become a trusted advisor. Consistent Guest Retention
Achieving and maintaining a minimum of 30% rebooking rate, showing that guests value your expertise and want to continue their skincare journey with you. Strong Retail Performance
Meeting or exceeding a 20% retail-to-service ratio by confidently recommending products that support long‑term skin health. Customized Results‑Driven Treatments
Tailoring facials and upgrades based on a deep understanding of skin types, concerns, and ingredient knowledge. Professional Growth
Actively participating in training, staying current with new protocols, and showing a commitment to continuous learning. Team Collaboration
Communicating effectively with peers and leadership, contributing to a positive, supportive, high‑performance work environment. Guest Satisfaction
Consistently receiving positive feedback, building trust, and maintaining a professional, caring relationship with every guest. Work Location: In person
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