Customer Service Representative - Retail
Hart Medical Equipment, Southfield, MI, United States
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.
Status: Full Time
Location: Southfield, MI
Hart Medical Equipment offers a competitive salary and benefits package. EOE
Summary Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.
Essential Duties and Responsibilities
Assists all internal and external customers in a professional manner
Maintain a positive, empathetic and professional attitude toward customers at all times
Receives requests from multiple sources (phone, fax, e‑Commerce, in‑person) and completes necessary process for equipment services
Coordinates home equipment service request with Dispatch for prompt delivery
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
Provide customers with product and service information
Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
Verifies medical necessity, insurance coverage and physician orders for all insurance‑assigned services
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
Understanding and striving to meet or exceed department metrics while providing excellent customer service
Making sales or recommendations for products or services that may complement client needs, as applicable
Other duties as assigned by management
Retail
Greets customers as they enter the store
Keeps the showroom and the shelf inventory clean, rotated and in order
Qualifications To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education And/or Experience
High school diploma or general education degree (GED)
6 months of relevant customer service experience preferred
Skills & Abilities
Excellent interpersonal, written and oral communication skills
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to work in a fast paced environment
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
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Status: Full Time
Location: Southfield, MI
Hart Medical Equipment offers a competitive salary and benefits package. EOE
Summary Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.
Essential Duties and Responsibilities
Assists all internal and external customers in a professional manner
Maintain a positive, empathetic and professional attitude toward customers at all times
Receives requests from multiple sources (phone, fax, e‑Commerce, in‑person) and completes necessary process for equipment services
Coordinates home equipment service request with Dispatch for prompt delivery
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
Provide customers with product and service information
Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
Verifies medical necessity, insurance coverage and physician orders for all insurance‑assigned services
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
Understanding and striving to meet or exceed department metrics while providing excellent customer service
Making sales or recommendations for products or services that may complement client needs, as applicable
Other duties as assigned by management
Retail
Greets customers as they enter the store
Keeps the showroom and the shelf inventory clean, rotated and in order
Qualifications To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education And/or Experience
High school diploma or general education degree (GED)
6 months of relevant customer service experience preferred
Skills & Abilities
Excellent interpersonal, written and oral communication skills
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to work in a fast paced environment
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
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