Customer Experience Representative
Staffing Solutions Enterprises, Brecksville, OH, United States
Join Our Team as a Customer Experience Representative – Elevate Customer Satisfaction and Drive Success!
What You’ll Do
Receive and accurately enter purchase orders into SAP, ensuring all shipping, billing, and order details are precise
Generate and send timely order acknowledgments and invoices via customer-preferred communication channels
Collaborate proactively with internal teams—including supply chain, credit, logistics, demand planning, sales, and marketing—as well as external partners like warehouses and carriers
Provide basic support to supply chain operations, including guidance on procurement portals, SAP support, and documentation
Identify opportunities for process improvements within order fulfillment and contribute to continuous enhancement efforts
Serve as a trainer and knowledge sharer, strengthening team capabilities and best practices
Support a diverse customer base both domestically and internationally with strong problem‑solving skills and interpersonal aptitude
Required Skills
Exceptional written and verbal communication abilities
Demonstrated problem‑solving and interpersonal skills
Detail‑oriented with excellent organization and prioritization abilities
Proficient in Microsoft Office applications and comfortable working with personal computers
Solid understanding of customer service principles; familiarity with SAP and basic transportation concepts is preferred
Nice To Have Skills
Experience working in manufacturing or export environments
Knowledge of SAP, incoterms, shipping modes, and supply chain processes
Experience supporting international clients and navigating logistics portals
Preferred Education & Experience
High school diploma or GED required
Minimum of 4 years in customer service roles, preferably within manufacturing or export industries
Other Requirements
Ability to work independently and collaboratively in a team setting
Proactive mindset, with a focus on delivering superior service and identifying risks early
Willingness to learn and share best practices with colleagues
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What You’ll Do
Receive and accurately enter purchase orders into SAP, ensuring all shipping, billing, and order details are precise
Generate and send timely order acknowledgments and invoices via customer-preferred communication channels
Collaborate proactively with internal teams—including supply chain, credit, logistics, demand planning, sales, and marketing—as well as external partners like warehouses and carriers
Provide basic support to supply chain operations, including guidance on procurement portals, SAP support, and documentation
Identify opportunities for process improvements within order fulfillment and contribute to continuous enhancement efforts
Serve as a trainer and knowledge sharer, strengthening team capabilities and best practices
Support a diverse customer base both domestically and internationally with strong problem‑solving skills and interpersonal aptitude
Required Skills
Exceptional written and verbal communication abilities
Demonstrated problem‑solving and interpersonal skills
Detail‑oriented with excellent organization and prioritization abilities
Proficient in Microsoft Office applications and comfortable working with personal computers
Solid understanding of customer service principles; familiarity with SAP and basic transportation concepts is preferred
Nice To Have Skills
Experience working in manufacturing or export environments
Knowledge of SAP, incoterms, shipping modes, and supply chain processes
Experience supporting international clients and navigating logistics portals
Preferred Education & Experience
High school diploma or GED required
Minimum of 4 years in customer service roles, preferably within manufacturing or export industries
Other Requirements
Ability to work independently and collaboratively in a team setting
Proactive mindset, with a focus on delivering superior service and identifying risks early
Willingness to learn and share best practices with colleagues
#J-18808-Ljbffr