Public Benefits Specialist Entry
State of Oregon, Salem, OR, United States
The Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity Awaits! Love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this
Office Specialist
and be the connection that helps our communities access vital services.
Summary Of Duties
Serve as the first point of contact at the front desk by answering phones, greeting visitors, and directing clients to appropriate staff or community resources.
Perform data entry and administrative tasks in systems such as ONE and MMIS, including uploading documents, scheduling appointments, and issuing EBT and medical cards.
Assist clients and providers with completing applications, verifying documentation, and answering questions about available programs and services.
Maintain and update provider records, process background checks, and support the Provider Time Capture (PTC) system to ensure accurate and timely payments.
Monitor and maintain office supplies, equipment, and state vehicles; coordinate repairs and track usage of state‑issued devices.
Process financial transactions, including receipting payments, entering authorizations, and resolving issues related to checks and benefits.
Support additional administrative functions such as mail processing, NVRA and RMSS reporting, and providing backup coverage to other district offices as needed.
Minimum Qualifications
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, ensuring information on applications is complete and accurate, completing necessary documents, etc.).
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience accurately handling large volumes of work in fast‑paced environments with tight deadlines.
Experience being adaptable and staying effective in constantly changing work settings.
Experience explaining complex information in a clear and understandable way.
Experience using computer systems to manage and process information.
Working Conditions
Duties for this role will be performed in an office setting, and occasionally in the community.
Travel is required for the purpose of purchasing business items and traveling between different office locations as needed.
The work schedule for the non-bilingual position is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
There may be occasional requirements for compensated overtime, including evenings and weekends.
You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference information.
How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.
A valid driver’s license and acceptable driving record are required for this position.
General Information This is a permanent, full‑time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.
#J-18808-Ljbffr
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity Awaits! Love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this
Office Specialist
and be the connection that helps our communities access vital services.
Summary Of Duties
Serve as the first point of contact at the front desk by answering phones, greeting visitors, and directing clients to appropriate staff or community resources.
Perform data entry and administrative tasks in systems such as ONE and MMIS, including uploading documents, scheduling appointments, and issuing EBT and medical cards.
Assist clients and providers with completing applications, verifying documentation, and answering questions about available programs and services.
Maintain and update provider records, process background checks, and support the Provider Time Capture (PTC) system to ensure accurate and timely payments.
Monitor and maintain office supplies, equipment, and state vehicles; coordinate repairs and track usage of state‑issued devices.
Process financial transactions, including receipting payments, entering authorizations, and resolving issues related to checks and benefits.
Support additional administrative functions such as mail processing, NVRA and RMSS reporting, and providing backup coverage to other district offices as needed.
Minimum Qualifications
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, ensuring information on applications is complete and accurate, completing necessary documents, etc.).
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience accurately handling large volumes of work in fast‑paced environments with tight deadlines.
Experience being adaptable and staying effective in constantly changing work settings.
Experience explaining complex information in a clear and understandable way.
Experience using computer systems to manage and process information.
Working Conditions
Duties for this role will be performed in an office setting, and occasionally in the community.
Travel is required for the purpose of purchasing business items and traveling between different office locations as needed.
The work schedule for the non-bilingual position is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
There may be occasional requirements for compensated overtime, including evenings and weekends.
You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference information.
How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.
A valid driver’s license and acceptable driving record are required for this position.
General Information This is a permanent, full‑time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.
#J-18808-Ljbffr