Customer Service Representative
Aston Carter, Circle Pines, MN, United States
Overview
We are seeking a
Bilingual Account Manager
to join a dynamic, customer‑focused team supporting global accounts, with a primary focus on South America. In this role you will manage customer relationships end‑to‑end—processing orders, preparing quotes, and serving as a trusted point of contact for Spanish‑ and English‑speaking customers.
Key Responsibilities
Serve as the primary account owner for a designated territory, supporting approximately 500 customers (both repeat and one‑time orders).
Assist customers in identifying the correct parts and solutions for their needs.
Process orders and create customer quotes using SAP or a similar ERP system.
Communicate proactively with customers via email regarding order status, shipping schedules, and required documentation.
Maintain accurate data entry and organized account records for global customers.
Collaborate closely with internal teams, including sales and engineering, to support bilingual communication for South American accounts.
Participate in weekly product and technical training sessions to maintain up‑to‑date product knowledge.
Prioritize tasks effectively to meet deadlines and exceed customer expectations.
Build strong, professional, long‑term customer relationships within assigned accounts.
Required Qualifications
Conversational fluency in Spanish and English (verbal and written).
3+ years of experience in account management, client services, order entry, or a similar customer‑facing role.
Experience using SAP or another ERP system for order processing and quote creation.
Strong data entry skills with exceptional attention to detail and accuracy.
Excellent written communication skills, particularly in professional email correspondence.
Proven ability to manage a territory and maintain multiple customer relationships simultaneously.
Strong organizational and time‑management skills.
High school diploma or equivalent.
Job Type & Location This is a Contract to Hire position based out of Blaine, MN.
Pay And Benefits The pay range for this position is $21.00 - $25.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Blaine, MN.
Application Deadline This position is anticipated to close on Apr 23, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Accommodation Request If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Bilingual Account Manager
to join a dynamic, customer‑focused team supporting global accounts, with a primary focus on South America. In this role you will manage customer relationships end‑to‑end—processing orders, preparing quotes, and serving as a trusted point of contact for Spanish‑ and English‑speaking customers.
Key Responsibilities
Serve as the primary account owner for a designated territory, supporting approximately 500 customers (both repeat and one‑time orders).
Assist customers in identifying the correct parts and solutions for their needs.
Process orders and create customer quotes using SAP or a similar ERP system.
Communicate proactively with customers via email regarding order status, shipping schedules, and required documentation.
Maintain accurate data entry and organized account records for global customers.
Collaborate closely with internal teams, including sales and engineering, to support bilingual communication for South American accounts.
Participate in weekly product and technical training sessions to maintain up‑to‑date product knowledge.
Prioritize tasks effectively to meet deadlines and exceed customer expectations.
Build strong, professional, long‑term customer relationships within assigned accounts.
Required Qualifications
Conversational fluency in Spanish and English (verbal and written).
3+ years of experience in account management, client services, order entry, or a similar customer‑facing role.
Experience using SAP or another ERP system for order processing and quote creation.
Strong data entry skills with exceptional attention to detail and accuracy.
Excellent written communication skills, particularly in professional email correspondence.
Proven ability to manage a territory and maintain multiple customer relationships simultaneously.
Strong organizational and time‑management skills.
High school diploma or equivalent.
Job Type & Location This is a Contract to Hire position based out of Blaine, MN.
Pay And Benefits The pay range for this position is $21.00 - $25.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Blaine, MN.
Application Deadline This position is anticipated to close on Apr 23, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Accommodation Request If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr