IT Helpdesk Analyst
Metromont Corporation, Biltmore, SC, United States
Metromont - Greenville Office, 20 Two Notch Road, Greenville, South Carolina, United States of America
Job Description Provides technical and software support to Metromont Associates. The individual in this position helps troubleshoot, analyze, prioritize, resolve, and/or facilitate issues to achieve a resolution for the associate.
Responsibilities
Troubleshoot general and company-specific hardware and software applications
Provide technical support to internal and remote customers
Resolve malware and virus infections
Uphold company IT policies, procedures, and best practices
Utilize ticket tracking software to assist end users with issues as they arise
Deploy computers to end users and ensures the correct software is installed on the PC
Setup user accounts and provide them with requested and approved permissions
Assist users with conference room usage
Troubleshoot Office 365 and Azure problems for end users
Troubleshoot printing issues for end users
Scope of Authority
This position is under the direct supervisor of the Director of IT
This position does not supervise others
Characteristics (Knowledge, Skills, and Abilities)
Minimum 1–2 years of prior help desk experience working with a ticket-tracking system
Customer-focused with excellent communication (written and verbal) skills
Strong organizational and prioritization abilities
Self-motivated and a willingness to learn new skills
Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications; prior experience with Server 2008, 2012, 2016, 2019
Experience in Active Directory
Experience troubleshooting basic network issues
Education and Technology
Previous experience working in a helpdesk environment
Must encompass a supportive understanding of computers, Windows operating systems, and Microsoft applications
Work Environment / Schedule
Typically works inside an office environment; some work in the plant may be required
Monday – Friday, 8 am – 5 pm; some projects and support requests may require after‑hours and/or weekend work
Metromont LLC is an equal opportunity employer. The Company is committed to the spirit and letter of all federal, state and local laws and regulations pertaining to equal opportunity. To this end, the Company does not discriminate against any individual with regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy (including medical needs due to pregnancy, childbirth or other medical conditions), national origin, age, disability, genetic information, veteran status, or other protected status. This policy extends to all terms, conditions and privileges of employment, as well as the use of all Company facilities.
The Company is also committed to making reasonable accommodations based on an individual’s disability, religion, pregnancy, childbirth and related medical conditions (including, but not limited to, lactation), or any other protected status where a reasonable accommodation is required under the law.
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Job Description Provides technical and software support to Metromont Associates. The individual in this position helps troubleshoot, analyze, prioritize, resolve, and/or facilitate issues to achieve a resolution for the associate.
Responsibilities
Troubleshoot general and company-specific hardware and software applications
Provide technical support to internal and remote customers
Resolve malware and virus infections
Uphold company IT policies, procedures, and best practices
Utilize ticket tracking software to assist end users with issues as they arise
Deploy computers to end users and ensures the correct software is installed on the PC
Setup user accounts and provide them with requested and approved permissions
Assist users with conference room usage
Troubleshoot Office 365 and Azure problems for end users
Troubleshoot printing issues for end users
Scope of Authority
This position is under the direct supervisor of the Director of IT
This position does not supervise others
Characteristics (Knowledge, Skills, and Abilities)
Minimum 1–2 years of prior help desk experience working with a ticket-tracking system
Customer-focused with excellent communication (written and verbal) skills
Strong organizational and prioritization abilities
Self-motivated and a willingness to learn new skills
Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications; prior experience with Server 2008, 2012, 2016, 2019
Experience in Active Directory
Experience troubleshooting basic network issues
Education and Technology
Previous experience working in a helpdesk environment
Must encompass a supportive understanding of computers, Windows operating systems, and Microsoft applications
Work Environment / Schedule
Typically works inside an office environment; some work in the plant may be required
Monday – Friday, 8 am – 5 pm; some projects and support requests may require after‑hours and/or weekend work
Metromont LLC is an equal opportunity employer. The Company is committed to the spirit and letter of all federal, state and local laws and regulations pertaining to equal opportunity. To this end, the Company does not discriminate against any individual with regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy (including medical needs due to pregnancy, childbirth or other medical conditions), national origin, age, disability, genetic information, veteran status, or other protected status. This policy extends to all terms, conditions and privileges of employment, as well as the use of all Company facilities.
The Company is also committed to making reasonable accommodations based on an individual’s disability, religion, pregnancy, childbirth and related medical conditions (including, but not limited to, lactation), or any other protected status where a reasonable accommodation is required under the law.
#J-18808-Ljbffr