Call Center Representative - VIVOHealth
Northwell Health, Kensington Village Mobile Home Park, NY, United States
Responsibilities
Operates the telephone console; answers incoming calls on the main number and automatically forwards the call to the appropriate extension number; places various outside calls for authorized personnel in accordance with policy.
Performs communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
Pages authorized personnel overhead, announces the close of visiting hours, and issues other notifications as required.
Answers general caller questions per policy; calls the floors to exchange information regarding patient room changes and related matters.
Answers the TTY (telecommunication device for the deaf) promptly; logs difficult or questionable calls and alerts appropriate management.
Performs routine clerical duties including, but not limited to, maintaining various records, files, and cards for adjustments to charges, admissions, and other information.
Calls the appropriate office when one of the alarms in that office sounds; disseminates patient contact information and expedites calls.
Provides telephone and room numbers as required.
Uses telecommunications and access patient systems.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related, are not essential functions.
Qualifications
High School Diploma or equivalent required.
1–3 years of relevant experience required.
Compensation Additional Salary Detail: The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
#J-18808-Ljbffr
Operates the telephone console; answers incoming calls on the main number and automatically forwards the call to the appropriate extension number; places various outside calls for authorized personnel in accordance with policy.
Performs communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
Pages authorized personnel overhead, announces the close of visiting hours, and issues other notifications as required.
Answers general caller questions per policy; calls the floors to exchange information regarding patient room changes and related matters.
Answers the TTY (telecommunication device for the deaf) promptly; logs difficult or questionable calls and alerts appropriate management.
Performs routine clerical duties including, but not limited to, maintaining various records, files, and cards for adjustments to charges, admissions, and other information.
Calls the appropriate office when one of the alarms in that office sounds; disseminates patient contact information and expedites calls.
Provides telephone and room numbers as required.
Uses telecommunications and access patient systems.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related, are not essential functions.
Qualifications
High School Diploma or equivalent required.
1–3 years of relevant experience required.
Compensation Additional Salary Detail: The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
#J-18808-Ljbffr