Part Time Retail Customer Service Representative
PostNet Syracuse, New York, NY, United States
Benefits and Perks
401(k)
401(k) matching
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Competitive Compensation
Hard work, collaboration & on the job training
Potential to grow within the organization
Compensation: $17.50 per hour
Responsibilities
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Assists management in maintaining, ordering, and stocking inventory & store
Maintains the center consistent with established standards & cleanliness
Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
Sorts, deposits & maintains mail + packages for private mailboxes
Captures, completes tasks, and organizes Virtual Mail
Maintain stores areas clean and tidy, manages paper area, in addition to shredding & waste disposal system
Qualifications
Previous customer service or sales experience in a retail environment
Shipping and/or Printing experience preferred
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking – must have the ability to simultaneously process multiple tasks
Ability to work efficiently in a fast paced environment
Self Starter
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Associates Degree minimum or equivalent experience required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
Some supervisory skills preferred
Dual Language preferred (Spanish/English), but not required
Mandatory Saturday Shift (4 hours)
Must be available minimum 22 hours per week, up to 28 hours per week, based on store operating hours
Role Requirements
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
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401(k)
401(k) matching
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Competitive Compensation
Hard work, collaboration & on the job training
Potential to grow within the organization
Compensation: $17.50 per hour
Responsibilities
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Assists management in maintaining, ordering, and stocking inventory & store
Maintains the center consistent with established standards & cleanliness
Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
Sorts, deposits & maintains mail + packages for private mailboxes
Captures, completes tasks, and organizes Virtual Mail
Maintain stores areas clean and tidy, manages paper area, in addition to shredding & waste disposal system
Qualifications
Previous customer service or sales experience in a retail environment
Shipping and/or Printing experience preferred
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking – must have the ability to simultaneously process multiple tasks
Ability to work efficiently in a fast paced environment
Self Starter
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Associates Degree minimum or equivalent experience required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
Some supervisory skills preferred
Dual Language preferred (Spanish/English), but not required
Mandatory Saturday Shift (4 hours)
Must be available minimum 22 hours per week, up to 28 hours per week, based on store operating hours
Role Requirements
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
#J-18808-Ljbffr