Patient Engagement Specialist (East Knoxville, TN area)

****Title:** Patient Engagement Specialist I******Location:** East Knoxville, TN area*** **Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support. (Approximately 50% of the time will involve community engagement, requiring access to reliable transportation).*** **Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously.*** **Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information.*** **Facilitate communication regarding complex topics among all involved parties in the patient's care, as necessary (e.g., family members, caregivers, medical providers, community-based organizations).*** **Collaborate with the patient and their support persons (if applicable) to define goals, address impediments, and maintain transparency concerning patient and provider expectations.*** **Independently cultivate relationships with patients and their caregivers.*** **Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients.*** **Provide patients with education regarding Oak Street’s comprehensive wrap-around services.*** **Achieve a minimum target of 20 resolutions per cycle.*** **A proven record of success in engagement, sales, and/or marketing within a healthcare-related context.*** **Proficiency in both verbal and written communication.*** **Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms.*** **A commitment to serving the community and establishing meaningful professional relationships.*** **A demonstrated ability to function autonomously in a demanding, fast-paced environment.*** **A comprehensive understanding of Medicare and Medicare Advantage programs.*** **Access to dependable transportation and the capability to travel within assigned territories to interact with patients.*** **Fluency in Spanish (written and oral) is considered advantageous.*** **Authorization to work in the United States is mandatory.*** **An individual who exemplifies the core values of "Oaky."*** **Radiating positive energy*** **Assuming good intentions*** **Creating an unmatched patient experience*** **Driving clinical excellence*** **Taking ownership and delivering results*** **Being relentlessly determined*** **Mission-focused career impacting change and measurably improving health outcomes for medicare patients*** **Paid vacation, sick time, and investment/retirement 401K match options*** **Health insurance, vision, and dental benefits*** **Opportunities for leadership development and continuing education stipends*** **New centers and flexible work environments*** **Opportunities for high levels of responsibility and rapid advancement**Additional details about available benefits are provided during the application process and on . #J-18808-Ljbffr