Customer Service Representative Credit (Bilingual - Spanish)
Stericycle Inc, San Antonio, TX, United States
Position Purpose
Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including pick‑ups, billing, payments, product orders, etc., and all other aspects of a customer's needs. In addition to regular CSR duties, this person will also process credits on behalf of the customer.
Key Job Activities
Using excellent communication and multitasking skills, responds timely to customer inquiries and processes requests according to established standards for style, tone, and manner of communication received through the automated phone system, e‑mail, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers. Must be able to re‑search customer issues and find workable solutions.
Share ideas with the department that increase efficiencies and effectiveness of customer needs.
Performs necessary record‑keeping activities.
Responsible for credit creation and clearing per current credit policy.
Uses company systems to complete required follow‑up and/or corrections on accounts.
Performs other duties and responsibilities as assigned.
Qualifications
Must be bilingual in English and Spanish.
High School Diploma or equivalent (preferred).
Six or more months of general business experience, preferably in a customer service environment, or equivalent related work experience.
Typing minimum of 40 words per minute.
General knowledge of Windows PC, Microsoft Outlook, Word, Excel, CIB, Tower, and BSA.
Strong organizational and interpersonal communication skills; ability to handle complex and demanding situations tactfully with customers and assist team members with problem resolution; ability to make judgment decisions as needed.
Ability to modify behavior as needed to maintain effectiveness in changing situations and with varying tasks, responsibilities, or people.
Strong ability to present information clearly, concisely, and organized; active listening to obtain information.
Ability to review and proofread work for accuracy and complete specific assignments as directed; concentrates on tasks even in distracting environments.
Ability to follow and implement management and customer detailed instructions accurately and completely.
Desire to continually improve; open and receptive to supervisor feedback and apply it to ensure outstanding customer service.
Ability to identify and understand customer needs; take appropriate actions to ensure needs are met and proactively search for ways to increase customer satisfaction.
Research skills to troubleshoot customer problems; quickly gain customer trust and confidence while maintaining effective relationships.
Excellent communication abilities essential for presenting information clearly, practicing attentive and active listening, and accurately restating others' opinions.
Ability to manage through multiple and competing priorities.
Benefits
Health care program – medical, dental, vision and prescription coverage.
Health care and dependent care flexible spending accounts.
Life and accidental death and dismemberment insurance.
Employee assistance program.
Tuition reimbursement.
Paid vacation and sick time.
401(k) plan.
Employee stock purchase plan.
Equal Opportunity Statement We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.
Disclaimer The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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Key Job Activities
Using excellent communication and multitasking skills, responds timely to customer inquiries and processes requests according to established standards for style, tone, and manner of communication received through the automated phone system, e‑mail, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers. Must be able to re‑search customer issues and find workable solutions.
Share ideas with the department that increase efficiencies and effectiveness of customer needs.
Performs necessary record‑keeping activities.
Responsible for credit creation and clearing per current credit policy.
Uses company systems to complete required follow‑up and/or corrections on accounts.
Performs other duties and responsibilities as assigned.
Qualifications
Must be bilingual in English and Spanish.
High School Diploma or equivalent (preferred).
Six or more months of general business experience, preferably in a customer service environment, or equivalent related work experience.
Typing minimum of 40 words per minute.
General knowledge of Windows PC, Microsoft Outlook, Word, Excel, CIB, Tower, and BSA.
Strong organizational and interpersonal communication skills; ability to handle complex and demanding situations tactfully with customers and assist team members with problem resolution; ability to make judgment decisions as needed.
Ability to modify behavior as needed to maintain effectiveness in changing situations and with varying tasks, responsibilities, or people.
Strong ability to present information clearly, concisely, and organized; active listening to obtain information.
Ability to review and proofread work for accuracy and complete specific assignments as directed; concentrates on tasks even in distracting environments.
Ability to follow and implement management and customer detailed instructions accurately and completely.
Desire to continually improve; open and receptive to supervisor feedback and apply it to ensure outstanding customer service.
Ability to identify and understand customer needs; take appropriate actions to ensure needs are met and proactively search for ways to increase customer satisfaction.
Research skills to troubleshoot customer problems; quickly gain customer trust and confidence while maintaining effective relationships.
Excellent communication abilities essential for presenting information clearly, practicing attentive and active listening, and accurately restating others' opinions.
Ability to manage through multiple and competing priorities.
Benefits
Health care program – medical, dental, vision and prescription coverage.
Health care and dependent care flexible spending accounts.
Life and accidental death and dismemberment insurance.
Employee assistance program.
Tuition reimbursement.
Paid vacation and sick time.
401(k) plan.
Employee stock purchase plan.
Equal Opportunity Statement We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.
Disclaimer The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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