Branch Customer Service Rep - Lady Lake, FL
AAA-The Auto Club Group, Florida, NY, United States
Job Description
It’s a great time to join AAA The Auto Club Group! Join the team committed to driving your career forward. Full time, hourly.
Job Responsibilities
Provide sales and support services to members, including greeting, servicing, selling membership, travel products (car, hotel, basic tour packages, etc.) and selected banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services (taking and processing payments for insurance policies, travel tickets, travel money products, processing remittance/depository transfers, balancing cash drawer).
Receive and resolve member/customer complaints, and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Required Qualifications
High School Diploma or equivalent.
Experience in a customer‑focused environment.
Providing customer‑focused service and timely solutions to problems.
Proficiency in Microsoft Office applications.
Ability to take personal responsibility in seeking solutions.
Multi‑tasking and appropriately prioritizing tasks to meet office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations for accurate monetary transactions.
Strong verbal and written communication skills.
Teamwork ability.
Exceed member expectations in professionalism, efficient customer service, and workplace maintenance.
Work under pressure in a high volume, fast‑paced environment.
Work irregular hours including holidays and weekends, may include community events.
Benefits & Compensation
Hourly wage $19.00—$21.50 based on experience, with additional incentives and an annual bonus potential.
Medical, dental and vision benefits.
401k Match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company‑paid holidays, CEO days, floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
AAA Membership.
Discounts, perks, rewards and more.
Work Environment This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.
EEO Statement The Auto Club Group, and all its affiliated companies, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen.
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Job Responsibilities
Provide sales and support services to members, including greeting, servicing, selling membership, travel products (car, hotel, basic tour packages, etc.) and selected banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services (taking and processing payments for insurance policies, travel tickets, travel money products, processing remittance/depository transfers, balancing cash drawer).
Receive and resolve member/customer complaints, and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Required Qualifications
High School Diploma or equivalent.
Experience in a customer‑focused environment.
Providing customer‑focused service and timely solutions to problems.
Proficiency in Microsoft Office applications.
Ability to take personal responsibility in seeking solutions.
Multi‑tasking and appropriately prioritizing tasks to meet office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations for accurate monetary transactions.
Strong verbal and written communication skills.
Teamwork ability.
Exceed member expectations in professionalism, efficient customer service, and workplace maintenance.
Work under pressure in a high volume, fast‑paced environment.
Work irregular hours including holidays and weekends, may include community events.
Benefits & Compensation
Hourly wage $19.00—$21.50 based on experience, with additional incentives and an annual bonus potential.
Medical, dental and vision benefits.
401k Match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company‑paid holidays, CEO days, floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
AAA Membership.
Discounts, perks, rewards and more.
Work Environment This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.
EEO Statement The Auto Club Group, and all its affiliated companies, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen.
#J-18808-Ljbffr