Branch Customer Servie Rep (Summer/Seasonal) - Jackson, MI
AAA-The Auto Club Group, Jackson, MI, United States
Job Type
Full time
Exempt / Non Exempt Hourly
Position Description This is a temporary, seasonal full‑time position in a branch office.
A Day in the Life of a Branch Customer Service Representative
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which include taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
How We Reward Our Employees Hourly wage of $17.00 – $19.00.
Required Qualifications
Education:
High School Diploma or equivalent.
Work Experience:
Working in a customer‑focused environment; providing customer‑focused service and timely solutions; proficiency in Microsoft Office; taking personal responsibility for solutions; multi‑tasking and prioritizing tasks to meet office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Effective verbal and written communication.
Work effectively in a team environment.
Exceed member expectations in professionalism, efficient and effective customer service (on phone or in person) and maintenance of workstation and facility.
Work under pressure in a high‑volume, fast‑paced customer service environment.
Work irregular hours including holidays, weekends and possible community events.
Work Environment This is an in‑office position. Employees will serve ACG members in person and are based on site in an ACG branch facility.
Equal Opportunity Employer The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Other Employment Conditions
Regular and reliable attendance is essential for the function of this job.
All applicants offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
#J-18808-Ljbffr
Exempt / Non Exempt Hourly
Position Description This is a temporary, seasonal full‑time position in a branch office.
A Day in the Life of a Branch Customer Service Representative
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which include taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
How We Reward Our Employees Hourly wage of $17.00 – $19.00.
Required Qualifications
Education:
High School Diploma or equivalent.
Work Experience:
Working in a customer‑focused environment; providing customer‑focused service and timely solutions; proficiency in Microsoft Office; taking personal responsibility for solutions; multi‑tasking and prioritizing tasks to meet office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Effective verbal and written communication.
Work effectively in a team environment.
Exceed member expectations in professionalism, efficient and effective customer service (on phone or in person) and maintenance of workstation and facility.
Work under pressure in a high‑volume, fast‑paced customer service environment.
Work irregular hours including holidays, weekends and possible community events.
Work Environment This is an in‑office position. Employees will serve ACG members in person and are based on site in an ACG branch facility.
Equal Opportunity Employer The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Other Employment Conditions
Regular and reliable attendance is essential for the function of this job.
All applicants offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
#J-18808-Ljbffr