Receptionist-Customer Service Representative
Texas Truck Center, Houston, TX, United States
Receptionist - Customer Service Representative
Texas Truck Center is actively seeking a receptionist to fulfill our customer service needs. The ideal candidate will have a passion for taking on rewarding and challenging opportunities where the end result is customer delight and satisfaction. This is a full‑time position, Monday – Friday, 8am‑5pm. If you have a take‑charge attitude and an affinity for organizing, we invite you to join the Texas Truck Center family!
About Texas Truck Center Family owned and operated since 1988, Texas Truck Center is your “Home of the Hard to Find Truck & Equipment”. We have built our family business on a foundation of quality, service and the development of long‑term relationships with our customers all across the United States and abroad. Our goal is a long‑term business partnership, never a one‑time sale.
Duties and Responsibilities
Front desk duties: Greet customers/walk‑ins / Switchboard operation
Perform preliminary customer interviews with prospects
Inventory administration
Maintain current customer relations database, completing tasks, phone calls, linking quotes, setting follow‑up, etc.
Produce temporary Buyer’s Tags
Monitor daily Google logs
Upload truck photos and enter truck specifications from check‑ins
Scanning documents to be saved in cloud
Coordinate transportation
Build detailed customer quotes
Full support of Sales and Administrative Staff
Support Service Department: parts sales, billing, open and close repair orders
Coordinate warranty work and outside vendor repairs
Miscellaneous administrative functions and assist with marketing
Customer Parts Sales / Process payments
Skills and Specifications
Exemplary Customer Service Skills
Exceptional interpersonal, written and oral communication skills
Intermediate to Advanced computer skills in Word, Excel and Outlook
Proficient time management and ability to prioritize workloads and multi‑task
A positive and attentive attitude
Open and honest communication style
High initiative and motivation
Attention to detail
Ability to work well in a team and maturity to work autonomously
Good organizational skills
Strong work ethic is a must
Attendance and punctuality are imperative
Education and Qualifications
High school diploma
3-4 years’ experience
Salary: $19 - $23 per hour
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About Texas Truck Center Family owned and operated since 1988, Texas Truck Center is your “Home of the Hard to Find Truck & Equipment”. We have built our family business on a foundation of quality, service and the development of long‑term relationships with our customers all across the United States and abroad. Our goal is a long‑term business partnership, never a one‑time sale.
Duties and Responsibilities
Front desk duties: Greet customers/walk‑ins / Switchboard operation
Perform preliminary customer interviews with prospects
Inventory administration
Maintain current customer relations database, completing tasks, phone calls, linking quotes, setting follow‑up, etc.
Produce temporary Buyer’s Tags
Monitor daily Google logs
Upload truck photos and enter truck specifications from check‑ins
Scanning documents to be saved in cloud
Coordinate transportation
Build detailed customer quotes
Full support of Sales and Administrative Staff
Support Service Department: parts sales, billing, open and close repair orders
Coordinate warranty work and outside vendor repairs
Miscellaneous administrative functions and assist with marketing
Customer Parts Sales / Process payments
Skills and Specifications
Exemplary Customer Service Skills
Exceptional interpersonal, written and oral communication skills
Intermediate to Advanced computer skills in Word, Excel and Outlook
Proficient time management and ability to prioritize workloads and multi‑task
A positive and attentive attitude
Open and honest communication style
High initiative and motivation
Attention to detail
Ability to work well in a team and maturity to work autonomously
Good organizational skills
Strong work ethic is a must
Attendance and punctuality are imperative
Education and Qualifications
High school diploma
3-4 years’ experience
Salary: $19 - $23 per hour
#J-18808-Ljbffr