Paid Social Media Specialist
Innovid, Chicago, IL, United States
Platform Solutions Manager – Paid Social
Innovid has an exciting opportunity for a Platform Solutions Manager specializing in the paid social space to join our larger Client Services org. The objective is to assist clients with executing their paid social ad accounts, provide detailed strategy for their business outcomes, and aid in training to use the platform. The Platform Solutions Manager will have a good understanding of client goals, social media platforms, and media planning knowledge. They will use that knowledge to drive above benchmark performance for our clients and help drive processes for overall success of the Platform Solutions team.
What You Will Do
Use social media planning & execution knowledge to develop awareness of Mediaocean solutions, customer environments and associated business practices.
Build subject matter expertise to help fill customer knowledge gaps, guide customers to the use of self‑help resources, and reduce support dependence.
Communicate frequently and effectively with Platform Solutions team members regarding customer activities.
Perform platform activation, planning, pacing/optimization, and reporting for a select group of clients.
Ensure client KPIs are achieved or exceeded.
Participate in mitigating potential customer risks and escalations.
Participate in client platform onboarding and training.
What You Will Need
Prior experience in an agency or related software/applications.
1‑3 years of experience in a customer‑facing role.
Proven ability to manage and execute multiple projects simultaneously.
Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy.
Excellent attention to detail and proven planning and critical‑thinking skills.
What We Offer
The Best of Both Worlds:
Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
Work‑Life Balance:
Open Paid Time Off (PTO), flexible schedule, company holidays, paid parental leave.
Total Rewards:
Competitive salary, full benefits package, referral bonuses, recognition awards, 401(k) with company match, company HSA contribution up to $2,400.
Comprehensive Benefits:
Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), mental health support, life & disability insurance, family planning & fertility benefits, pet insurance, legal & ID theft protection, retirement planning, Medicare assistance, employee assistance program (EAP).
Wellness Focus:
Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), wellness seminars and opportunities to compete in company‑wide health challenges with prizes.
Award‑Winning Company Culture:
Professional development with a dedicated Talent Development team, employee resource groups (ERGs), philanthropy & awareness programs, mentorship programs, in‑office and virtual events & celebrations, various volunteer & donation opportunities, innovative and collaborative work environment.
Offices in major cities around the world, unlimited snacks, and a cross‑company collaboration unlike anywhere else.
The base pay range for this position is $65,000‑80,000 per year. This information is provided per New York City’s salary disclosure law.
Equal Opportunity Employer Innovid is an equal‑opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti‑racist organization. We’re committed to creating an inclusive and equitable workplace for all of our employees.
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What You Will Do
Use social media planning & execution knowledge to develop awareness of Mediaocean solutions, customer environments and associated business practices.
Build subject matter expertise to help fill customer knowledge gaps, guide customers to the use of self‑help resources, and reduce support dependence.
Communicate frequently and effectively with Platform Solutions team members regarding customer activities.
Perform platform activation, planning, pacing/optimization, and reporting for a select group of clients.
Ensure client KPIs are achieved or exceeded.
Participate in mitigating potential customer risks and escalations.
Participate in client platform onboarding and training.
What You Will Need
Prior experience in an agency or related software/applications.
1‑3 years of experience in a customer‑facing role.
Proven ability to manage and execute multiple projects simultaneously.
Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy.
Excellent attention to detail and proven planning and critical‑thinking skills.
What We Offer
The Best of Both Worlds:
Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
Work‑Life Balance:
Open Paid Time Off (PTO), flexible schedule, company holidays, paid parental leave.
Total Rewards:
Competitive salary, full benefits package, referral bonuses, recognition awards, 401(k) with company match, company HSA contribution up to $2,400.
Comprehensive Benefits:
Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), mental health support, life & disability insurance, family planning & fertility benefits, pet insurance, legal & ID theft protection, retirement planning, Medicare assistance, employee assistance program (EAP).
Wellness Focus:
Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), wellness seminars and opportunities to compete in company‑wide health challenges with prizes.
Award‑Winning Company Culture:
Professional development with a dedicated Talent Development team, employee resource groups (ERGs), philanthropy & awareness programs, mentorship programs, in‑office and virtual events & celebrations, various volunteer & donation opportunities, innovative and collaborative work environment.
Offices in major cities around the world, unlimited snacks, and a cross‑company collaboration unlike anywhere else.
The base pay range for this position is $65,000‑80,000 per year. This information is provided per New York City’s salary disclosure law.
Equal Opportunity Employer Innovid is an equal‑opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti‑racist organization. We’re committed to creating an inclusive and equitable workplace for all of our employees.
#J-18808-Ljbffr