Account Manager (Growth)
Finch Services, New York, NY, United States
Programmatic, Data-Driven Account Manager
Finch is looking for a programmatic, data-driven Account Manager to own and grow our SMB customer base. This role is designed for someone who thrives in scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion. You will partner closely with our Growth-focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base. This individual will serve as the primary owner of expansion, customer renewals, and contract discussions, balancing strong customer advocacy with a clear focus on revenue growth, retention, and long-term value. What You'll Do Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems Continuously test, document, and operationalize best practices that improve Finch's renewal, expansion, and risk mitigation motions What You'll Bring 2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment Strong analytical mindset with experience using data to inform decisions and build scalable programs Excellent communication and listening skills, with a collaborative and customer-first approach Confident negotiator with a clear win-win philosophy Track record of meeting or exceeding quota and retention targets Comfort working cross-functionally with technical, product, finance, and operations teams Ability to de-escalate issues, manage objections, and resolve conflict effectively Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals Success Looks Like Consistent attainment of retention and growth metrics, including NRR and GRR Consistent application of MEDDICC to inform weekly forecast accuracy and deal health Creation of scalable, repeatable renewal and expansion programs adopted across the SMB customer base Identification and validation of new paths to customer success that can be operationalized Measurable reduction in risk through automation, improved forecasting, and earlier intervention What We Offer Competitive equity with a 10-year exercise window Full medical, dental, and vision coverage (100% for employees, 85% for dependents) Unlimited PTO (with a 3-week minimum) 401(k) plan Regular team offsites and meetups $125,000 - $139,000 a year Finch's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commission plans. Our minimum cash compensation (salary + commission) range for this role is: $125,000 - $139,000. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors. Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Finch is looking for a programmatic, data-driven Account Manager to own and grow our SMB customer base. This role is designed for someone who thrives in scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion. You will partner closely with our Growth-focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base. This individual will serve as the primary owner of expansion, customer renewals, and contract discussions, balancing strong customer advocacy with a clear focus on revenue growth, retention, and long-term value. What You'll Do Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems Continuously test, document, and operationalize best practices that improve Finch's renewal, expansion, and risk mitigation motions What You'll Bring 2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment Strong analytical mindset with experience using data to inform decisions and build scalable programs Excellent communication and listening skills, with a collaborative and customer-first approach Confident negotiator with a clear win-win philosophy Track record of meeting or exceeding quota and retention targets Comfort working cross-functionally with technical, product, finance, and operations teams Ability to de-escalate issues, manage objections, and resolve conflict effectively Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals Success Looks Like Consistent attainment of retention and growth metrics, including NRR and GRR Consistent application of MEDDICC to inform weekly forecast accuracy and deal health Creation of scalable, repeatable renewal and expansion programs adopted across the SMB customer base Identification and validation of new paths to customer success that can be operationalized Measurable reduction in risk through automation, improved forecasting, and earlier intervention What We Offer Competitive equity with a 10-year exercise window Full medical, dental, and vision coverage (100% for employees, 85% for dependents) Unlimited PTO (with a 3-week minimum) 401(k) plan Regular team offsites and meetups $125,000 - $139,000 a year Finch's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commission plans. Our minimum cash compensation (salary + commission) range for this role is: $125,000 - $139,000. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors. Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.