Renewal Support Specialist
Aston Carter, Vernon Hills, IL, United States
Pipeline Renewal Support Specialist
The Pipeline Renewal Support Specialist executes the daily activities that keep the Renewal sales funnel healthy and accurate. This role identifies upcoming opportunities, qualifies and creates or updates opportunity records, and ensures data integrity so sellers can forecast confidently and customers receive timely, compliant proposals. The Specialist supports account planning, pipeline hygiene, and reporting efforts to improve conversion rates and operational efficiency. What you'll do Maintain opportunity hygiene by updating stages, splits, territories, and customer-specific verbiage to ensure reliable dashboards. Support verification that wins are logged correctly and ensure pipeline opportunities are converted into executed projects. Track recurring blockers, propose process or tool enhancements, and participate in pilot initiatives that streamline pipeline workflows and improve conversion rates. Track and update key pipeline metrics such as opportunity intake volume, data-quality accuracy, quote-turn-time SLA compliance, stage aging/velocity, total and weighted pipeline value, and quote-to-win conversion rates to reflect real-time funnel health for leadership decision-making. Skills Sales support, Microsoft Excel, contract, contracts administration, renewals, quoting, Salesforce software, Vlookup, software sales, customer service, data entry, email, sales, order entry, customer support, contract administration, Microsoft Office, administrative support, Salesforce.com, Salesforce CRM Additional Skills & Qualifications MUST HAVES -Bachelor's Degree, OR -4 years of relevant or related experience without a degree in renewal operations, quoting, sales support, or opportunity management -Familiarity with key platformsSalesforce, partner/distributor portals, Quote Automate, Outlook, WebEx, and Teamsand ability to quickly adopt new systems and tools -Proficiency with MS Office Suite Products -Intermediate to Advanced Excel skills (VLookups) NICE TO HAVES -technology sales support experience -college education (associates or bachelors) -software Renewals experience -experience working with Cisco products Soft Skills -Detail-oriented and analytical, able to reconcile pricing, dates, and partner rules across large opportunity volumes -Collaborative problem-solver who escalates effectively, proposes improvements, and supports a culture of continuous improvement across the pipeline team -Ability to anticipate patterns, connect broader implications, and apply judgment across multiple sources of information -Excellent written and verbal communication skills and the ability to maintain a professional relationship with all departments -Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines -Applicant should demonstrate solid attention to detail and a penchant for accuracy -Time-management skills are required, as well as the ability to handle multiple projects -Ability to prioritize work and work accurately under pressure of deadlines with frequent interruptions -Ability to understand, remember, and apply oral and/or written instructions or other information. -Ability to organize thoughts and ideas into understandable terminology. -Ability to multi-task, organize and prioritize, apply common sense in performing job, and understand and follow basic instructions and guidelines. Job Type & Location This is a Contract to Hire position based out of Vernon Hills, IL. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 17, 2026.
The Pipeline Renewal Support Specialist executes the daily activities that keep the Renewal sales funnel healthy and accurate. This role identifies upcoming opportunities, qualifies and creates or updates opportunity records, and ensures data integrity so sellers can forecast confidently and customers receive timely, compliant proposals. The Specialist supports account planning, pipeline hygiene, and reporting efforts to improve conversion rates and operational efficiency. What you'll do Maintain opportunity hygiene by updating stages, splits, territories, and customer-specific verbiage to ensure reliable dashboards. Support verification that wins are logged correctly and ensure pipeline opportunities are converted into executed projects. Track recurring blockers, propose process or tool enhancements, and participate in pilot initiatives that streamline pipeline workflows and improve conversion rates. Track and update key pipeline metrics such as opportunity intake volume, data-quality accuracy, quote-turn-time SLA compliance, stage aging/velocity, total and weighted pipeline value, and quote-to-win conversion rates to reflect real-time funnel health for leadership decision-making. Skills Sales support, Microsoft Excel, contract, contracts administration, renewals, quoting, Salesforce software, Vlookup, software sales, customer service, data entry, email, sales, order entry, customer support, contract administration, Microsoft Office, administrative support, Salesforce.com, Salesforce CRM Additional Skills & Qualifications MUST HAVES -Bachelor's Degree, OR -4 years of relevant or related experience without a degree in renewal operations, quoting, sales support, or opportunity management -Familiarity with key platformsSalesforce, partner/distributor portals, Quote Automate, Outlook, WebEx, and Teamsand ability to quickly adopt new systems and tools -Proficiency with MS Office Suite Products -Intermediate to Advanced Excel skills (VLookups) NICE TO HAVES -technology sales support experience -college education (associates or bachelors) -software Renewals experience -experience working with Cisco products Soft Skills -Detail-oriented and analytical, able to reconcile pricing, dates, and partner rules across large opportunity volumes -Collaborative problem-solver who escalates effectively, proposes improvements, and supports a culture of continuous improvement across the pipeline team -Ability to anticipate patterns, connect broader implications, and apply judgment across multiple sources of information -Excellent written and verbal communication skills and the ability to maintain a professional relationship with all departments -Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines -Applicant should demonstrate solid attention to detail and a penchant for accuracy -Time-management skills are required, as well as the ability to handle multiple projects -Ability to prioritize work and work accurately under pressure of deadlines with frequent interruptions -Ability to understand, remember, and apply oral and/or written instructions or other information. -Ability to organize thoughts and ideas into understandable terminology. -Ability to multi-task, organize and prioritize, apply common sense in performing job, and understand and follow basic instructions and guidelines. Job Type & Location This is a Contract to Hire position based out of Vernon Hills, IL. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 17, 2026.