","shortDescription","*IT Support Technician* Our client is looking for an IT Support Technician to provide phone and onsite support for roughly 175 clients. You'll hand...","promoted","title","Helpdesk Analyst","duration","Full Time","experienceLevel","","displayThumbnail","location","locations",[65],"id",["B","3190563792"],"displayHeadline","Work at TEKsystems","category","Marketing & Communications","displayPublishedAt","12 hours ago","displayUrl","/jobs/3190563792-helpdesk-analyst","shortTitle","shortLocation","Cockeysville, MD, United States","searchCompanyPath","/jobs?keyword=TEKsystems","searchLocationPath","/jobs?location=Cockeysville%2C+MD%2C+United+States","searchTitlePath","/jobs?keyword=Helpdesk+Analyst",{"_66":67,"_68":69,"_70":71,"_72":73,"_74":75},"country","United States","city","Cockeysville","formatted","Cockeysville, MD, United States, 21030","state","MD","postal_code","21030",["D",1776229200000],"iManage","A leading technology company is seeking a Service Desk Analyst to resolve support tickets and ensure a high-quality end-user experience. This role involves troubleshooting Windows and Mac environments, supporting Microsoft 365 applications, and managing ITSM tickets. The ideal candidate has 3-5 years in IT Support, excellent customer service skills, and experience with remote support tools. The position offers a flexible working policy, with in-office presence required on specific days.\n#J-18808-Ljbffr\n","A leading technology company is seeking a Service Desk Analyst to resolve support tickets and ensure a high-quality end-user experience. This role ...","Hybrid Service Desk Analyst: End-User IT Support",[91],["B","3297455265"],"Work at iManage","Writing & Editing","2 days ago","/jobs/3297455265-hybrid-service-desk-analyst-end-user-it-support","Chicago, IL, United States","/jobs?keyword=iManage","/jobs?location=Chicago%2C+IL%2C+United+States","/jobs?keyword=Hybrid+Service+Desk+Analyst%3A+End-User+IT+Support",{"_66":67,"_68":92,"_70":93,"_72":94,"_74":95},"Chicago","Chicago, IL, United States, 60290","IL","60290",["D",1776344400000],"The Phoenix Group","A reputable organization in San Diego is seeking a dedicated Helpdesk Specialist to provide top-tier IT support for hardware and software needs. In this role, you'll manage helpdesk tickets, troubleshoot collaboration tools like Microsoft Teams and Zoom, and assist with hardware setup and repairs. Candidates should have 3+ years of IT support experience and strong knowledge of Microsoft 365 and remote support tools. Join a collaborative team dedicated to service excellence with opportunities for professional growth.\n#J-18808-Ljbffr\n","A reputable organization in San Diego is seeking a dedicated Helpdesk Specialist to provide top-tier IT support for hardware and software needs. In...","IT Helpdesk Specialist: AV & Collaboration Support",[110],["B","3319240772"],"Work at The Phoenix Group","23 hours ago","/jobs/3319240772-it-helpdesk-specialist-av-collaboration-support","San Diego, TX, United States","/jobs?keyword=The+Phoenix+Group","/jobs?location=San+Diego%2C+TX%2C+United+States","/jobs?keyword=IT+Helpdesk+Specialist%3A+AV+%26+Collaboration+Support",{"_66":67,"_68":111,"_70":112,"_72":113,"_74":114},"San Diego","San Diego, TX, United States, 78384","TX","78384",["D",1775840400000],"Merjent","A medium-sized consulting company is seeking an IT Helpdesk Analyst in Minneapolis to support over 300 employees. The successful candidate will handle Helpdesk tickets, resolve various IT issues, and assist with user account management. This full-time position offers an annual salary between $58,500 and $67,000, plus eligibility for bonuses and benefits, including paid vacation and holidays. Applications are encouraged before April 10, 2026, to ensure full consideration.\n#J-18808-Ljbffr\n","A medium-sized consulting company is seeking an IT Helpdesk Analyst in Minneapolis to support over 300 employees. The successful candidate will han...","Hybrid IT Helpdesk Specialist — Remote & Laptop Deploy",[129],["B","3147724520"],"Work at Merjent","6 days ago","/jobs/3147724520-hybrid-it-helpdesk-specialist-remote-laptop-deploy","Minneapolis, MN, United States","/jobs?keyword=Merjent","/jobs?location=Minneapolis%2C+MN%2C+United+States","/jobs?keyword=Hybrid+IT+Helpdesk+Specialist+%E2%80%94+Remote+%26+Laptop+Deploy",{"_66":67,"_68":130,"_70":131,"_72":132,"_74":133},"Minneapolis","Minneapolis, MN, United States, 55400","MN","55400",["D",1776243600000],"Care Resource Community Health Centers, Inc.","Helpdesk Agent

Position Overview: High school diploma required 1 year of IT experience required A + certification(s) required\nJob Description The Helpdesk Support Agent is responsible for receiving and triaging all tickets coming into the Information Services Department, contact users for additional information, provide technical guidance, and perform basic troubleshooting on technical issues. Additionally responsible for documentation of all tickets and for the escalation to other teams inside the department when necessary.\nEssential Job Responsibilities Provide technical assistance to end users at all company sites. Work within a structured helpdesk system in a Windows active directory infrastructure. Act as primary level 1 tiered support within the helpdesk system providing support and technical issue resolution to all end users. Establish new user accounts and makes changes to existing user accounts. Create and make changes to user email accounts in Office 365. Assist with documenting and IT assets, hardware and software configurations. Ensure connectivity to all endpoints on the company network. Demonstrate ownership and customer-service orientation skills, with the motivation and ability to function independently or as a team member. Participate in department staff meetings and company developmental activities as requested/required. Other duties as assigned by Information Services department management.\nCulture of Service: 3 C's Compassion Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language. Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions. Competency Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided Safety Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understand and appropriately act upon the assigned role in Emergency Code System. Understand and perform assigned roles in the organization's Continuity of Operations Plan (COOP).\nContact Responsibility : Will have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary. Physical Requirements: This work requires the following physical activities: constant walking and bending. Frequent standing, sitting, lifting at least 25 lbs., stretching/reaching, working on a ladder, vision for close work, talking on the phone and talking in person. Work is performed in an office setting. Other Participates in health center developmental activities as requested. Other duties as assigned.\nLegal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.\n","Helpdesk Agent

Position Overview: High school diploma required 1 year of IT experience required A + certification(s) required\nJob Descript...","HELPDESK AGENT",[147],["B","3300234205"],"Work at Care Resource Community Health Centers, Inc.","/jobs/3300234205-helpdesk-agent","Miami, FL, United States","/jobs?keyword=Care+Resource+Community+Health+Centers%2C+Inc.","/jobs?location=Miami%2C+FL%2C+United+States","/jobs?keyword=HELPDESK+AGENT",{"_66":67,"_68":148,"_70":149,"_72":150,"_74":151},"Miami","Miami, FL, United States, 33222","FL","33222",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Required - Top 3: 1. Windows shop 2. Manage technicians handle escalation tickets and be agile 3. White glove service 4. People management vs vendor management 5. PLUS: experience with iManage (their lawyers use it constantly and their tech teams have to maintain and handle) Specific Outcome This Position Will Produce: ...\n","descriptionText","IT Regional Leader (Helpdesk Manager) RIT Solutions Marketing & Communications Job Title Required - Top 3: 1. Windows shop 2. Manage technicians handle escalation tickets and be agile 3. White glove service 4. People management vs vendor management 5. PLUS: experience with iManage (their lawyers use it constantly and their tech teams have to maintain and handle) Specific Outcome This Position Will Produce: ...","Job Title

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We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","Huffpost","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png","Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","imageAlt","Media roles infographic","The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. 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