Customer Service Representative
Ferraro Foods, Lanesville, NY, United States
Customer Service Representative
The Customer Service Representative is responsible for delivering high-quality customer support by processing orders accurately, responding to customer inquiries, and assisting with issue resolution. This role serves as a key point of contact between customers, sales, and internal departments, ensuring timely communication, accurate order processing, and a positive customer experience. Essential Responsibilities
Process a high volume of customer orders with a high degree of accuracy and attention to detail Provide direct support to Sales Representatives and internal teams to ensure customer needs are met Handle inbound and transferred calls through a multi-line phone system, addressing customer inquiries professionally Receive and enter customer orders into the system accurately and efficiently Respond to customer inquiries regarding products, pricing, delivery, and services Research and resolve customer issues, including billing discrepancies, order errors, and service concerns, or escalate as needed Serve as a liaison between customers, sales, operations, transportation, and other internal departments to ensure timely resolution of issues Provide accurate product and service information and follow up to ensure customer satisfaction Maintain consistent and timely communication with customers, including follow-up on open items and inquiries Assist with researching account discrepancies, including credits, returns, pricing issues, and adjustments Support coordination of deliveries, pickups, and routing-related inquiries as needed Maintain accurate records and documentation of customer interactions, transactions, and account activity Assist with processing credits, billing adjustments, and related documentation as needed Collaborate with internal departments to resolve customer concerns and improve service levels Support overall customer service operations and team objectives Perform other related duties as needed Minimum Qualifications
High school diploma or equivalent required 2 or more years of customer service, data entry, or administrative experience Experience handling a high volume of calls and/or order entry Strong attention to detail and accuracy in data entry Excellent verbal and written communication skills Strong organizational and time management skills Ability to multitask and work in a fast-paced environment Basic problem-solving skills with the ability to research and resolve issues Proficiency in Microsoft Office, including Outlook, Word, and Excel Preferred Qualifications
Experience in a foodservice distribution or related industry preferred Experience with order entry systems or ERP systems preferred Experience supporting billing, credits, or account reconciliation preferred Bilingual in Spanish or Italian preferred Must maintain a valid driver's license (where applicable) Must be able to pass a background check, as required Ferraro Foods is an equal opportunity employer. Salary is commensurate with experience. MON - FRI | 8:00 AM - 5:00 PM | Occasional Sundays
The Customer Service Representative is responsible for delivering high-quality customer support by processing orders accurately, responding to customer inquiries, and assisting with issue resolution. This role serves as a key point of contact between customers, sales, and internal departments, ensuring timely communication, accurate order processing, and a positive customer experience. Essential Responsibilities
Process a high volume of customer orders with a high degree of accuracy and attention to detail Provide direct support to Sales Representatives and internal teams to ensure customer needs are met Handle inbound and transferred calls through a multi-line phone system, addressing customer inquiries professionally Receive and enter customer orders into the system accurately and efficiently Respond to customer inquiries regarding products, pricing, delivery, and services Research and resolve customer issues, including billing discrepancies, order errors, and service concerns, or escalate as needed Serve as a liaison between customers, sales, operations, transportation, and other internal departments to ensure timely resolution of issues Provide accurate product and service information and follow up to ensure customer satisfaction Maintain consistent and timely communication with customers, including follow-up on open items and inquiries Assist with researching account discrepancies, including credits, returns, pricing issues, and adjustments Support coordination of deliveries, pickups, and routing-related inquiries as needed Maintain accurate records and documentation of customer interactions, transactions, and account activity Assist with processing credits, billing adjustments, and related documentation as needed Collaborate with internal departments to resolve customer concerns and improve service levels Support overall customer service operations and team objectives Perform other related duties as needed Minimum Qualifications
High school diploma or equivalent required 2 or more years of customer service, data entry, or administrative experience Experience handling a high volume of calls and/or order entry Strong attention to detail and accuracy in data entry Excellent verbal and written communication skills Strong organizational and time management skills Ability to multitask and work in a fast-paced environment Basic problem-solving skills with the ability to research and resolve issues Proficiency in Microsoft Office, including Outlook, Word, and Excel Preferred Qualifications
Experience in a foodservice distribution or related industry preferred Experience with order entry systems or ERP systems preferred Experience supporting billing, credits, or account reconciliation preferred Bilingual in Spanish or Italian preferred Must maintain a valid driver's license (where applicable) Must be able to pass a background check, as required Ferraro Foods is an equal opportunity employer. Salary is commensurate with experience. MON - FRI | 8:00 AM - 5:00 PM | Occasional Sundays