Customer Account Manager

RJW Logistics Group - - Responsibilities: Track, follow-up, and resolve the customers outstanding issues in a timely manner; Prepare documentation and reports for the customer base such as customer QBR's; Assist directly with departments to ensure customers' requests are being answered; Assist in training peers on improving customer interactions and customer support services; Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points